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Job Details

It Specialist Customer Support Indefinite

Company name
Oregon Air National Guard

$62,613.00 to $81,400.00

Hampton, VA

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Open & closing dates





$62,613 to $81,400 per year

Pay scale & grade

GS 11

Work schedule


Appointment type

Permanent - Indefinite


1 vacancy in the following location:

Langley AFB, VA

1 vacancy

Relocation expenses reimbursed


This job is open to

National Guard & Reserves

Current members, those who want to join, or transitioning military members.


Announcement number


Control number






This National Guard position is for a IT Specialist (Customer Support) (Indefinite), Position Description Number D2182P01 and is part of the VA 192 MSQ GP, National Guard.

Remarks: This position is being advertised as an indefinite appointment and applicant selected may be released at any time, and advised of his/her rights and benefits to which entitled. In the event a permanent employee is accepted for this indefinite position, there will be a change in their tenure from permanent to indefinite. Indefinite appointments may be made permanent at a later date without competition.


GROUP I - All qualified Male/Female Enlisted Personnel (E4/SrA promotable- E-7/MSgt), currently employed (permanent) in the Virginia Army National Guard Military Technician Program.

GROUP II - All qualified Virginia Army National Guard Male/Female Enlisted Personnel (E4/SrA promotable- E-7/MSgt), regardless of employment status (Traditional, Military Technician or AGR). To be considered as a Group II applicant, proof of appointment/enlistment in the Virginia National Guard must be attached if the appointment/enlistment occurred within 60 days prior to, or during, the advertisement period.

GROUP III - Individuals eligible for membership in the Virginia Army National Guard.

Learn more about this agency


As an IT Specialist (CUSTOMER SUPPORT), GS-2210-11, you will be responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications

systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data


The following list of duties is not conclusive but provides a brief snapshot of the duties that may be required for this position (a copy of the complete position description may be obtained from the Human Resources Office): The incumbent serves as the primary Virginia Air National Guard, 192 Support Squadron, Communication Flight, Joint Incident Site Communications Capability (JISCC) Block 3 (B3) technician, focusing on radio transmissions and equipment (satellite communications, repeaters, masts, hand radios, etc.) and familiarized with all networking components (personal computing, wired and wireless networking, firewalls, virtual machines, etc.) with additional duties such as telecommunications, base notification system, and radio management. Incumbent performs other duties as assigned (i.e., asset management, drill preparation, supervision of military subordinates, etc.).

Travel Required

Occasional travel - Occasional (10%) travel will be required for training and exercises.

Supervisory status


Promotion Potential


Job family (Series)

2210 Information Technology Management

Similar jobs

Computer Network Support Specialists

Computer Security Specialists

Computer Support Specialists

Information Technology Specialist (It Specialist)

Internet Security Specialists

Network Support Technicians



Conditions of Employment

NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.

This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.

Selectee will be required to wear the military uniform.

Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.

Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.

Males born after 31 December 1959 must be registered for Selective Service.

Federal employment suitability as determined by a background investigation.

May be required to successfully complete a probationary period.

Participation in direct deposit is mandatory.


MILITARY REQUIREMENTS: Compatible military grade and assignment required prior to the effective date of placement. This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard. Applicants who are not currently a member of the National Guard must be eligible for immediate membership. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position. Military skill set is determined by AFSC requirements. Upon selection, individuals must be assigned to a compatible military AFSC in accordance with statutes and National Guard Bureau regulations and must obtain/maintain all requirements of the AFSC/MOS. For positions requiring a security clearance (Secret or Top Secret) the applicant must possess or be able to obtain a clearance within one year of appointment. Participation in direct deposit is mandatory.

MILITARY GRADES: Enlisted Personnel (E4/SrA promotable- E-7/MSgt)



PREFERRED SPECIALIZED EXPERIENCE: Hand-on applications, or understanding of the following concepts, related to the JISCC B3 network management enhancement tool, providing Air National Guard communications units withmilitary command and control and National Incident Management System compatible site information using a mobile, standardized, modular, and

commercial off-the-shelf communications platform; Providing communications services at incident sites leveraging a bring-your-own-device approach to service access; Utilizing network management enhancement tools with information protection and intrusion detection services to improve command and control capabilities, avert catastrophic failure of a network, and

mitigate capability gaps including (1) monitoring and managing authorized network traffic at the incident site; and (2) defending from network against cyber threats.

REQUIRED GENERALIZED EXPERIENCE: Primary specialization in wireless systems and one or more major information technology (IT) and/or communications systems/functions managed and maintained by the unit: network infrastructure, voice systems, and CFP operations. Serves as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. The wireless systems include: trunked UHF/VHF/HF systems, regulated and unregulated radio and wireless network systems, personal wireless communications systems (PWCS),wireless teleconferencing, and wireless LANs to support Wing, Geographically Separated Units (GSU), and Tenants. The network infrastructure systems include: local/wide/virtual area networks (LAN/WAN/ VLAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and platform IT systems. The voice systems include: plain old telephone systems (POTS), networked secure and unsecurevoice, Voice over Internet Protocol (VoIP), voice mail systems, unified communications network systems, and Video Tele-Conferencing (VTC) networks.The CFP function includes: planning, directing and scheduling of the information technology work load distribution. To ensure full coverage for all systems supported, each incumbent is expected to maintain a high level of proficiency for all systems supported by the unit. While each incumbent may specialize in one system category, to ensure full coverage during workload fluctuations as well as employee absences, each incumbent will cross-train to support all IT and communications systems. Throughout the year, each incumbent will perform customer support work for all three IT/communication system categories. Planning sequences of actions necessary to accomplish assignments involving coordination with others outside the organizational unit and development of project controls, adaptations of guidelines or precedents to meet the needs of assignments, preparing documentation on cost/benefit studies where it involved summarizing the material and organizing it in a logical fashion will be necessary.

To qualify for the National Guard Dual Status 2210, GS-11, the incumbent must have at least 36 months experience, education, or training using a number of alternative approaches, techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Incumbent will be required to maintain information assurancecertification IAW DoD 8570.01-M and comply with current AF directives. Travel to and from local worksite(s) from the normal work area (office) to perform assigned duties will be necessary. This is an excepted position that requires membership with a compatible assignment in the Virginia Air National Guard. Incumbent will be required to wear a military uniform. Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment. Accessioning to or past highest advertised grade will not occur until approved Manpower Change Request (MCR)is reflected on Unit Manning Document (UMD).


SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.


- Open to current, or eligible, enlisted members of the Virginia Air National Guard (commissioned officers/retirees not eligible)

- Must hold 3D1X3 AFSC (RF Transmission Systems) or possess training or experience equivalent to the AFSC requirement enough to support a technical school training waiver or be willing to enlist/cross-train into the 3D1X3 career field and attend technical training at Keesler AFB, Biloxi, MS.

- Immediate hire preferred

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Background checks and security clearance

Security clearance


Required Documents

Required Documents

1. Online Questionnaire

2. Resume** (USAJOBS generated, personal, or both). Include the following information on personal resumes:

2.1) Announcement # and title of the position for which you are applying

2.2) Your full name, email and mailing addresses, and phone numbers where you can be reached

2.3) A brief summary statement of work, training, education, and/or other experiences that may be related to this vacancy (Executive summary, snapshot, or lead-in of resume, not to exceed five lines in paragraph or bulletined format)

2.4) Start and end dates (MM/YY - MM/YY) with hours or work per week/month for all employment experience mentioned

2.5) List all pertinent civilian and military experiences (employment gaps permitted with justification); substantiation of claims with actual completed events will strengthen resume.

2.6) Describe duties in own words; do not submit copies or official position descriptions.

2.7) Exceeding one to two page limit permitted and encouraged if necessary to capture breadth of expertise.

**Please reference USAJOBS.GOV for effective resume writing tips

3. vMPF Rip/Data Verification Record with application (applicable to current AF/ANG members) and/or verification of ASVAB scores (must meet minimum Electrical 70) for 3D133 AFSC as outlined in the enlisted Air Force Enlisted Classification Directory (AFECD).

4. Unofficial/Official Transcripts from accredited college or university, if using education as substitution for specialized experience. Official copies of college degree certificates/diplomas not required for initial qualification

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link:

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (

), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:

Agency contact information

LT Joshua Nichols


(804) 236-7982




200 Sweeney Boulevard

Hampton, VA


Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

Oregon Air National Guard
Website :

Company Profile

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