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U.S. Department of Veterans Affairs
Application End Date:
The William S. Middleton Memorial Veterans Hospital in Madison, WI ( ****is an 131-bed facility that provides tertiary medical, surgical, neurological, and psychiatric care, and a full range of outpatient services. This facility serves 130,000 Veterans who live in 15 counties in south-central Wisconsin and in five counties in northwestern Illinois. The Madison VAMC is also the specialty care referral center for an additional 57,000 Veterans who reside in the Tomah VAMC primary service area, is affiliated with the University of Wisconsin School of Medicine and Public Health, and is physically connected to the University of Wisconsin Clinical Science Center which includes the UW Hospitals and Clinics, and supports a Vet Center in Madison.
Madison VAMC is responsible for community based outpatient clinics (CBOCs) at Janesville, Baraboo, Beaver Dam, WI, and Rockford and Freeport, IL and a primary care annex at Madison West Clinic, and is one of eight facilities that comprise Veterans Integrated Services Network 12 (VISN12) which is administratively headquartered at Hines, IL, and includes facilities in Illinois, Wisconsin, and Michigan, and Indiana.
The facility is a diverse teaching, research, medicine, and transplant hospital and an extensive, multi-site Ambulatory Clinic Program. The duties of this position include the provision of distributive services to support patient care in the ambulatory care and inpatient medical/surgical/mental health practice areas.
Customer Service and Teamwork
Maintains excellent working relationship with department and organization staff.
Is courteous and professional at all times.
Effectively promotes teamwork among staff.
Demonstrates responsiveness to customers needs and is empathetic to their problems.
Assists in training new employees.
Contribute to a positive culture and organizational improvement by attending department meetings and contributing to established workgroups.
Displays competence with good manufacturing/compounding practices through demonstration and/or actual work performance.
Maintains responsibility for complex technical and automated support functions
Provides direct and comprehensive telephone support and assistance for Veteran patients, their families, and caregivers with regard to prescription-related issues and concerns.
Advises patients and staff on problem resolution and triages calls which requires pharmacist involvement.
Is the initial pharmacy contact for patients requiring on-site prescriptions
Promotes the enforcement of formulary and cost containment efforts of the facility.
Assist patients in maintaining medication therapy continuity.
Interprets orders, assembles materials, prepares, packages, labels, completes required documentation, includes required handouts, and sets up finished prescriptions in an organized manner for the pharmacist.
Insures proper distribution of completed prescription by verification and documentation of patient/caregiver identity.
Adherence to inventory control procedures with attention to (and documentation of) product shortages, increased usage, product description discrepancies, use of inventory management system, and timely appropriate stocking of delivered pharmaceuticals and supplies.
Adheres to procedures relating to quality control of pharmacy products.
Processes prescription packages for mailing utilizing USPS and UPS.
Establishes priorities and complete tasks with minimum supervision.
Assists with special projects as requested.
Assists with scheduling/rescheduling issues; coordinates workflow, breaks, and lunch coverage among peers.
Recognizes, identifies, and reports problems. Initiates suggestions for improvement/solutions, or refers to supervisory staff for appropriate action/follow-up.
Monday-Sunday with weekends, evenings, and holidays
nancial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
English Language Proficiency:
Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English.
Education or Experience:
A high school diploma or equivalent; or at least 3 months experience.
GS-5 Grade Determinations:
Successful completion of a 4-year course of study above high school leading to a bachelor's degree that included at least 24 semester hours of courses related to pharmacy or pharmacy technology.
At least 1 year of experience equivalent to the next lower level (GS-4) that demonstrates the core competencies (KSAs) described at the GS-4 level or successful completion of pertinent specialized training courses in pharmaceutical and pharmacy services while serving in the Armed Forces is creditable on a month-for-month basis.
1. Ability to process and fill prescriptions under supervision.
2. Ability to operate and maintain dispensing equipment.
3. Ability to operate pharmacy information systems.
4. Ability to maintain appropriate files.
5. Ability to prepare sterile compounds under supervision.
In addition, the candidate must demonstrate the following GS-5 KSAs:
1. Ability to operate and care for automated dispensing devices and equipment.
2. Knowledge of, and ability to perform, aseptic technique.
3. Knowledge of basic inventory procedures.
4. Knowledge of pharmacy information systems.
VA Handbook 5005/15 Part II Appendix G28 Pharmacy Technician Qualification Standards. This can be found in the local Human Resources Office.
The full performance level of this vacancy is GS-5.None
To apply for this position, you must provide a complete Application Package which includes:
VA Form 10-2850c
VA Form 10-2850c Application for Associated Health Occupations can be found at: ****.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
VA Form 10-2850c
Other Veterans Document
When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit ****.