U.S Department Of Homeland Security, Transportation Security Administration
Securing Travel, Protecting People
- At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please: Click Here
This position is also being announced through Government-Wide procedure under Announcement #HQ-SCPA-18-410259-G. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Learn more about this agency Responsibilities
This Supervisory Public Affairs Specialist position is located in the Social Care Branch, External Communications Division, within the Office of Strategic Communications and Public Affairs (OSCPA), Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected for this position, you will be responsible for the @AskTSA social media customer service functions within OSCPA. You will apply innovative customer support methods in order to plan, implement and manage customer service inquiries, including via social media. Typical assignments include but are not limited to:
Serving as the primary liaison between the @AskTSA program and the transportation industry. Communicating changes in policies and collaborating to improve the overall travel experience for the traveling public.
Collaborating with internal/external communications staff to integrate communication efforts for web and social media.
Advising and coordinating with OSCPA leadership while working on social media to keep them apprised of situations that require attention.
Providing recommendations to TSA senior leadership on how to improve social media customer engagement.
Identifying social media trends and making recommendations to avoid or mitigate potential social media problems.
Analyzing metrics on customer issues while creating reports reflecting analysis.
Serving as a technical monitor for the social media engagement platform contract; providing feedback on services and, as needed, communicating requirements and serving as a technical expert on social media programs for applicable TSA contracts.
Developing long and short term goals and strategies for the social media program, ensuring alignment of the overall OSCPA mission.
Directing and managing the work of approximately 9 employees.
Supervisory/Managerial duties include serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.
Who May Apply
This job is open to... Open to all U.S. Citizens.
Salary range listed includes Locality Pay of 28.22%.
This position is located in Herndon, VA.
Questions? This job is open to 1 group.
Job family (Series)
1035 Public Affairs
Conditions of Employment
You must possess U.S. Citizenship or be a U.S. National.
You must complete a favorable Background Investigation (BI).
You must be able to obtain and maintain a Secret Clearance.
You may be required to complete a one year Supervisory Probation Period.
Selective Service registration is required.
See additional Conditions of Employment in Other Information section
You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
To qualify for the SV-J Pay Band
(equivalent to GS-14/15), you must have one year of specialized experience equivalent to SV-I Pay Band or GS-13 in the Federal service or equivalent experience in the private sector. Specialized experience
is defined as experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience is defined as:
Advising senior management or officials on all aspects of public affairs programs, strategies and establishing standards for social media activities.
Utilizing social media platforms (e.g. Twitter, Blogs,Facebook) to communicate information about a program's policies, initiatives or other relevant information.
Applying writing and editing principles in order to research, write and edit responses to various audiences.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.
YOUR RESUME MUST
provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement.
CONDITIONS OF EMPLOYMENT:
Must be able to obtain and maintain a Secret Clearance.
Supervisory/Managerial Probationary Period Requirements
: Unless previously completed, you must satisfactorily complete a one-year supervisory probationary period to continue in this supervisory/managerial position.
Employee is subject to a rotational shift of 10 hour days, four days a week at the Transportation Security Operations Center.
Hours of operation are Monday through Friday from 8a.m. to 10p.m. ET and weekends and holidays from 9a.m. to 7p.m.
Position is emergency/essential/exempt.
Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer Competitive Status that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: (please use the apply button below) .
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.
It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. For more information, click here .
Payment of relocation expenses (Permanent Change of Station) is not authorized.
If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.
TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information click here .
Read more How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.
Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:
Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Desirable (Quality Ranking) Factors as determined by the job analysis.
Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs as determined by the job analysis.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs as determined by the job analysis.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. (This position [is or is not] considered scientific/professional.) Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference .
To preview questions please click here .
Read more Background checks and security clearance
In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on Veterans' Preference or eligible Veterans' Service (a veteran who was honorably discharged from the armed forces after completing at least three (3) years of continuous active duty service), or education or a combination of education and experience
- If you are claiming Veterans' Preference or eligible Veterans' Service, provide a copy of your DD-214 ( Member Copy 4
), Certificate of Release or Discharge from Active Duty, or other appropriate documentation to prove your entitlement and to provide verification of an Honorable Discharge.
SF-15 and VA Letter
- If you are claiming Veterans' Preference based upon a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement; an SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select Benefits. Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
All of the following must be received in our office by 11:59 PM EST (Eastern Standard Time) on the closing date of this announcement. If we do not receive all required information by the closing date, your application may not be considered.
Your application must
2. Self Assessment Questionnaire for this position
3. Applicable supporting documents (see Required Documents Section)
Click the Apply Online button below and follow the prompts to apply.
We strongly encourage you to apply online. If you are unable to apply online, please contact the TSA HRAccess Help Desk before the closing of this announcement for alternative options on how to apply. The Help Desk is available by phone at 1-(see application details) between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. If outside these hours, please email your question or concern to (see application details) or fax 1-(see application details).
When contacting the Help Desk please provide your contact information, the Job Announcement Number of the position you are interested in, and your questions or concerns.
Read more Agency contact information
HR Help Desk
(see application details)
(see application details)
(see application details)
(see application details)
Address DHS/Transportation Security Administration
Shared Service Center
2650 Park Tower Drive
United States Learn more about this agency Next steps
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed. You may also check your application status by visiting the Candidate Dashboard.
Fair & Transparent Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Read more Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Read more Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
This job originated on (please use the apply button below) . For the full announcement and to apply, visit (please use the apply button below) . Only resumes submitted according to the instructions on the job announcement listed at (please use the apply button below) will be considered.
U.S Department Of Homeland Security, Transportation Security Administration
Website : http://www.tsa.gov
Following September 11, 2001, the Transportation Security Administration (TSA) was created to strengthen the security of the nation’s transportation systems and ensure the freedom of movement for people and commerce. Today, TSA secures the nation’s airports and screens all commercial airline passengers and baggage. TSA uses a risk-based strategy and works closely with transportation, law enforcement and intelligence communities to set the standard for excellence in transportation security.