U.S. Department of Homeland Security
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join
U.S. Citizenship and Immigration Services
secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us
for more information.
Every day, our Immigration Management Assistants support the administrative and operational aspects of USCIS management and program operations by performing a variety of clerical and technical work in support of management and program analysis functions and processes.
This position of IMMIGRATION MANAGEMENT ASSISTANT OA starts at a salary of $38,132 GS-05 Step 01 grade level, with promotion potential to $61,403 GS-07 Step 10 grade level.
This is a one-graded interval position with full performance to the GS-7 grade level. Promotion progression is from the GS-5 to GS-6 to GS-7
Apply for this exciting opportunity to become a member of the OFFICE OF FIELD OPERATIONS, DISTRICT 33, HOUSTON, TX within U.S. Citizenship and Immigration Services.
For definitions of terms found in this announcement, please click
in the bargaining unit.
considered essential for purposes of reporting to work when the facility might otherwise be closed.
Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.
USCIS may fill one or more positions using this vacancy.
This vacancy is limited to the first 50 applications received.
All applications received prior to midnight (11:59ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria.
The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
As an IMMIGRATION MANAGEMENT ASSISTANT OA, you will:
Complete a variety of physical, database and system file checks to prepare cases for adjudication and coordinate with other units to resolve non-routine issues and cases.
Update systems with current information required for reports and data analysis and administering management information systems.
Assist the Contract Performance Analysts with inspections, preparation of reports and procedure planning as well as reviewing daily deposits.
Support various administrative or operational programs by managing requests from internal customers; managing inquiries using various USCIS databases, electronic systems and reports; and reviewing and analyzing files and providing case status information and explanation.
Handle special mailings, creating databases, and maintaining files and filing systems.
Operate word-processing software and computer hardware to produce, store and retrieve drafts of a variety of document types.
Who May Apply
This job is open to…
All U.S. Citizens
Questions? This job is open to 1 group.
Job family (Series)
0303 Miscellaneous Clerk And Assistant
Conditions of Employment
You must be a U.S. Citizen or U.S. National to apply for this position.
Successfully pass a Background Investigation including financial disclosure
You must pass a drug screening.
You must submit resume and supporting documentation.
Males born after 12/31/1959 must be registered with the Selective Service.
Political appointees may require OPM approval before on-boarding.
You may be required to serve a probationary period of 1 year.
: You must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.
General Office Skills
: Applicants must possess knowledge of general office automation software, practices, and procedures.
: Applicants must be able to lift moderately heavy items such as file tubs and record boxes or bins weighting up to 25 lbs.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement ( 01/12/2018).
There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
: You qualify at the GS-05 level if you possess one (1) year of specialized experience, which is equivalent to the GS-04 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Collecting data, organizing data into a usable format, and using personal computers and software to enter and retrieve data form an automation information system and various types of software;
Answering routine questions from other employees and distributing information to appropriate personnel;
Receiving, assigning, monitoring, reviewing and verifying documents through an automated information system; searching office records to respond to inquiries.
Successful completion of a full four-year course of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite can be substituted for specialized experience. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45-quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
: In Addition to the requirements at the lower grade level(s), to qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Assisting Analysts with inspections and preparation of reports and procedure planning;
Assisting in compilation of statistical information from automated resources to be used in past, current and future evaluations of data quality;
Collecting data from multiple sources; searching databases and legal documents for relevant information;
Communicating in writing and/or in person to assist aliens, attorneys, other law enforcement agencies.
: In Addition to the requirements at the lower grade level(s), to qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Compiling statistical information from automated resources to be used in past, current and future evaluations of data quality;
Resolving routine problem regarding immigration cases, researching and interpreting guidelines for use in reports and cases;
Providing guidance on immigration policies, procedures and regulations.
Please read the following IMPORTANT information to ensure we have everything we need to consider your application.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to
job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others, based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience)
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
COMBINING QUALIFYING EXPERIENCE AND EDUCATION:
If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website:
General Schedule Qualification Standards
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the
website and select Benefits.
Disabled veteran leave
will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the
clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.
Special Hiring Authorities
Eligible Family Members
: You possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement. We encourage you to apply to USCIS vacancies using these special hiring authorities.
USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
If you receive a conditional offer of employment for this position, you will be required to complete an
Optional Form 306, Declaration for Federal Employment
, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will place you in one of three categories based on your responses to the on-line questionnaire regarding experience, education and training.
Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
The competencies or knowledge, skills, and abilities needed to perform this job are:
Manages and Organizes Information
Planning and Evaluating
Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment
If you fall into best qualified category, you may be referred to the hiring manager for consideration and may be called for an interview.
To preview the job questionnaire, click here
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligible
If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about CTAP or ICTAP eligibility can be found by clicking
to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level or higher. This position is not considered scientific/professional. For information on veterans' preference, please click
Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.
Background checks and security clearance
Public Trust - Background Investigation
Your responses to the job questionnaire
(submitted through the on-line application process in USA Jobs. Responses DO NOT need to be attached as an additional document to your application)
Are you qualifying based on education?
You must submit a copy of your college transcript to support the educational substitution and/or basic educational requirement or a list of coursework with hours completed. (unofficial is acceptable). For verification purposes, the transcript submitted must include your name and institution. Those with foreign education, click this
If you are applying for 5-Point Preference you must submit your DD 214 (Certificate of Release or Discharge from Active Duty) showing your Character of Service. If you are applying for 10-point Preference you must fill out the SF-15 (click
for the form) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability, AND your DD-214. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the closing date of the announcement. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Click
for more veterans' information. You may request a copy of your DD-214 through the
Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:
a copy of your agency notice,
a copy of your most recent performance rating, and
a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Benefits for federal employees
Pay and leave
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
U.S. Department of Homeland Security
Website : http://www.dhs.gov/
The Department of Homeland Security has a vital mission: to secure the nation from the many threats we face. This requires the dedication of more than 240,000 employees in jobs that range from aviation and border security to emergency response, from cybersecurity analyst to chemical facility inspector. Our duties are wide-ranging, but our goal is clear - keeping America safe.