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Job Details

Social Services Trainee-Bilingual Preferred

Company name
Nebraska Department of Health & Human Services

Location
Lexington, NE

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Profile

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\t\t\tDo you have a passion for making a difference in fellow Nebraskans' lives? If so, the Department of Health and Human Services is looking for you! Apply today and start your first step in an exciting new career where you will be Helping people live better lives.\r
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\t\t\tEXAMPLES OF WORK:\r
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\t\t\tLocated in the Lexington Customer Service Center, you will play a vital role in helping our fellow Nebraskans with their benefit needs. Your day would involve telephone interaction with people of varied socio-economic levels gathering financial and demographic information. Through this process you will assess our client's individual situations and make referrals for community resources and services. Computer databases are used to document, update and verify client information, accurately process assigned work tasks, and prepare correspondence. Will be working with clients in the dedicated bilingual Spanish queue. This position is the first step to qualifying for advancement to a Social Service Worker, which would include a pay increase to $16.798 per hour.\r
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\t\t\tQUALIFICATIONS \/ REQUIREMENTS:\r
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\t\t\tREQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public\/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining\/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.\r
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\t\t\tPREFERRED: Bi-lingual English\/Spanish and experience in a call center or contact center setting.\r
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\t\t\tKNOWLEDGE, SKILLS AND ABILITIES:\r
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\t\t\tKnowledge, skills and abilities: Please highlight knowledge, skills, and experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who can demonstrate a compassionate customer focus, eagerness to learn, good listening skills, integrity, timely decision making, and ability to set priorities. Must possess computer skills to be able to look up and enter client data utilizing multiple computer applications while conversing with clients on the telephone.\r
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Company info

Nebraska Department of Health & Human Services
Website : http://dhhs.ne.gov/Pages/default.aspx

Company Profile
The Department of Health and Human Services provides important and, oftentimes, life-sustaining services to Nebraskans. Our mission, "Helping people live better lives," provides the motivation to find ways to effectively provide these services and make a difference in the lives of so many people. It's what we do every day, whether we're educating and protecting people through public health efforts; assisting the elderly, the poor and those with disabilities; providing safety to abused and/or neglected children or vulnerable adults; or serving those in need of 24-hour facility care. There are challenges to meet and successes to celebrate. In the end, the Department serves, and is accountable to, the public.

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