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Technology Analyst

Location
Raleigh, NC

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Description
Benefits
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Job Description
Hiring range: $51,822.00 - $68,000.00 (Promotional Hiring Range may vary)
This class is the sixth level in a seven-level Information Technology Series devoted to providing information technology application, network and user support, management and security.  Incumbents provide professional journey-level technology analysis work in an assigned area.  Work may include defining system requirements, priorities and viable alternatives; programming and coding; application support including system debugging, updating and configuration, user support; documentation creation/management; developing reports; and writing interfaces and data extracts.  As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion or may supervise paraprofessional and/or support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.
Duties and Responsibilities
Essential Duties:
Provides technology support of users, business processes and system solutions; performs needs analysis; gathers technology requirements; identifies, develops, implements and/or maintains technology solutions. As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion or may supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures. Provides analytical support of assigned business systems, servers and applications; performs technical design, development, configuration, testing and maintenance activities; writes custom code in support of application enhancements; maintains application security including user access and account profile modification. Analyzes performance/production issues and system/software errors and faults; performs troubleshooting and root cause analysis; works internally and/or with vendors to identify and resolve issues and maintain system functionality. Serves as project team member presenting solutions to stakeholders; analyzes and documents requirements; prioritizes and manages tasks; maintains schedules and provides project updates; researches technologies for current and future projects; identifies and implements technical solutions and productivity enhancements. Develops and maintains reports, technical system documentation, end user reporting tools, database structures, queries and/or technical reference materials; develops system interfaces and extracts/migrates data; provides user training and technical guidance. Performs other duties of a similar nature and level as assigned.
Typical Qualifications
EDUCATION AND EXPERIENCE
Bachelor's degree in computer science or directly related field and two years of experience related to assignment.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
 
LICENSING/CERTIFICATIONS:
Valid Driver's License Required
Depending on assignment, some positions may require:
Specific technology-related certifications based upon assignment. 
Additional Information
KNOWLEDGE OF:
Software application, programming language and system functionality related to area of assignment. Application software development and maintenance practices and methods. Principles and practices of program administration and management. Principles and applications of critical thinking and analysis. Principles and methods of qualitative and quantitative research. Best practices, trends and emerging technologies. Project management principles. Modern budget practices. Applicable federal, state and local laws, codes, regulations (based on assignment). Customer service principles. Specialized equipment relevant to area of assignment. Modern office technology.
SKILL IN:
Developing and maintaining applicable code based on technical specifications. Prioritizing and managing technology processes and project activities. Gathering data, analyzing findings and applying logic and reason. Researching industry trends, solutions and best practices. Interpreting, monitoring and reporting data and statistics. Authoring and preparing original reports, technical documents and resource materials. Monitoring project schedules, status and compliance. Organizing and maintaining technical and process documentation, schedules, records and files. Coordinating deadlines and prioritizing competing demands. Interpreting and applying applicable laws, codes, regulations and standards (based on assignment). Providing customer service. Utilizing a computer and relevant software applications. Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
ADA and Other Requirements:
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.
Light Work

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions

Work is routinely performed in an indoor, office environment.
Note:
This job classification description is intended to be generic in nature.  It is not necessarily an exhaustive list of all duties and responsibilities.  The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.
City of Raleigh Employee Benefits When you join the City of Raleigh's work family, your benefits are an important part of your total rewards. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.
This benefits summary describes benefits that are available to:
Regular full-time employees Regular part-time employees Firefighters Police Officers (Law Enforcement Officers) Temporary employees Seasonal employees Interns
Full - Time Regular Employees: The City's Benefits Package includes:
Paid Time Off
Holidays
(12 paid holidays determined by the City Council):
New Year's Day Dr. Martin Luther King Jr. Day Good Friday Memorial Day Independence Day Labor Day Veteran's Day 2 Days for Thanksgiving 3 Days for Christmas
Vacation
The City of Raleigh provides paid vacation for you to be away from work for rest and relaxation. Vacation is earned at the rate of 1 day per month, beginning the first of the month, following the completion of 30 days of employment. You are required to complete six months of service before vacation leave will be granted.
Vacation Accrual Schedule is shown below for years of service:
0 - 3 years | (1 day/month = 12 days/year) 4 - 10 years | (1.25 days/month = 15 days/year) 11 - 15 years | (1.5 days/month = 18 days/year) 16 - 20 years | (1.75 days/month = 21 days/year) 20 years | (2 days/month = 24 days/year)
Note
: Employees may accrue up to 50 day. Vacations days over 50 are automatically converted to sick leave.
Sick Leave
The City provides sick leave for you, which is earned at the rate of 1 day per month (12 days per year), beginning the first of the month following completion of 30 days of employment.
Additional Sick Leave
In addition to sick leave, after 8 years of employment, you will have an Additional Sick Leave account and will accrue 5.44 days per month during your 8th year. After 15 years, you will accrue 5.44 days per month during your 15th year. After 25 years, you will accrue 10.88 days per month during your 25th year.
Petty Leave
As a City employee, you earn 12 hours of petty leave per year. Petty leave can be used for attending to personal matters which usually cannot be transacted outside of office hours, such as medical appointments, etc., not to exceed 4 hours in one day.
Health Benefits Medical Coverage
For many employees, one of the most important decisions you make is selecting the medical plan option that is best for you and your family. The City provides you with the choice of two medical plan options (Blue Options PPO Plan A and PPO Plan B), administered by Blue Cross and Blue Shield of N.C. When you enroll in medical coverage, prescription drug coverage is included.
Plan A: The City pays a significant portion of your and your dependents' premiums under Plan A. Plan B: The City pays the full cost of individual coverage and a significant portion of your dependents' premiums under Plan B
Note
: The City offers a wellness incentive on medical insurance premiums for employees who complete the requirements of the Health Risk Screening/Assessment and Tobacco Attestation each year.
Coverage for new employees is effective the first day of the month following your date of hire. Premiums for the plan are paid through payroll deductions on a pre-tax basis. We offer the following levels of coverage to cover yourself and your eligible dependents:
individual (for employee only) parent/children employee/spouse family
Dental Coverage
Good dental care is an important part of your overall health care. The City provides you with dental coverage and pays a significant portion of the cost for you and your family. Coverage for new employees is effective the first day of the month following your date of employment. Premiums for the plan are paid through payroll deductions on a pre-tax basis. We offer the following levels of coverage to cover yourself and your eligible dependents:
individual (for employee only) parent/children employee/spouse family
Life Insurance Benefits Group Term Life/Accidental Death and Dismemberment Insurance
An important concern for most employees is providing economic security for your family in the event of your death or accidental dismemberment. All regular employees are provided basic life insurance and accidental death and dismemberment in an amount equal to 1 times their base annual salary, up to a maximum of $250,000. The coverage is effective the first day of the month following your date of hire. The City pays the full premium cost for Basic Life/AD&D insurance for you.
Voluntary Term Life Insurance
You may purchase additional Voluntary Life for yourself through payroll deductions in the amount of 1, 2, and 3 times your base annual salary, not to exceed $400,000. You may apply for as much as $125,000 without medical evidence of insurability if you elect it within 31 days of your initial eligibility.
Dependent Life Insurance
You may also purchase Dependent Life coverage for your spouse or dependent children. You may purchase coverage for your dependents in the amount of $2,500 or more through payroll deductions.
Whole Life Insurance
To provide additional life insurance for yourself, you may purchase Whole Life Insurance. Whole Life Insurance is permanent insurance that supplements your term life insurance. Coverage includes a long term care rider, which allows you to access a death benefit for long term care and home health care needs. Guaranteed issue coverage premiums range from $3 to $25 per week.
Flexible Spending Accounts (FSAs)
Flexible Spending Accounts are another valuable feature of the City's Benefits package. A Flexible Spending Account (FSA) is a tax-free account that allows you to pay for essential health care expenses that are not covered, or are partially covered. Expenses include medical/ dental/ vision expenses, child/dependent care expenses, or monthly parking fees. The City has established medical, dependent care, and parking reimbursement accounts so that employees may pay for these expenses on a pre-tax basis.
Disability/Accident/Critical Illness Disability Income Plan
You may purchase short-term disability insurance to replace a portion of your income if you are unable to work due to an off-the-job accident, illness, surgery, or pregnancy. You may enroll in this voluntary payroll deduction plan, which provides up to 60% of your income up to a maximum monthly benefit of $5,000 if you are unable to work.
Accident Insurance
You are eligible to enroll in this voluntary payroll deduction plan, which may supplement your health insurance providing 24-hour coverage for accident-related injuries. Coverage provides lump-sum payments directly to employees for accident related injuries including, but not limited to, broken bones, cuts, burns, eye injuries, ruptured discs, etc. An annual wellness (health screening) benefit is included.
Critical Illness
You are eligible to enroll in this voluntary payroll deduction plan, which provides a lump sum payment if you are diagnosed with a covered critical illness. You may purchase coverage for your spouse. Each dependent child is covered at 50% of the amount of coverage you purchase at no additional cost. A wellness (health screening) benefit is available.
Retirement N.C. Local Governmental Employees' Retirement System (NCLGERS)
All regular full-time employees are covered under the North Carolina Local Governmental Employees' Retirement System (NCLGERS). As an employee, you contribute 6% of your annual salary on a tax-deferred basis. The City contributes a percentage of your annual salary to your retirement accounts.
Regular Full-Time Employees are eligible for a full unreduced retirement benefit after they:
Complete 30 years of creditable service at any age Reach age 60 and complete at least 25 years of creditable service Reach age 65 and complete at least 5 years of creditable service
Regular Full-Time Employees are eligible for a reduced early retirement benefit after they:
Reach age 50 and complete at least 20 years of creditable service Reach age 60 and complete at least 5 years of creditable service
Purchase of Creditable Service
Effective January 1, 2003 pre-tax money from an eligible retirement plan or IRA may be accepted via rollover on an in-service plan-to-plan transfer to purchase creditable service. This was approved in October 2003 by Prudential 401(k) and City of Raleigh Supplemental Retirement Plan.
What Does This Mean To You?
If you have withdrawn service, military service, or part time local service, etc., then you can use your funds from your Prudential 401(k) or the City of Raleigh Supplemental Retirement Plan to purchase this service by rolling over the funds.
How Can You Do This?
**** to obtain the forms. You may also go to the following websites to download the forms
Form Ret-398 Application and Instructions
Service Credit Purchase Form NC 401(k)
Supplemental Retirement Plans To maximize your retirement income, all regular full-time employees may voluntarily participate in either the City's Supplemental Retirement Plan or the Supplemental Retirement Income Plan of North Carolina 401(K) Plan, or in both plans.
Supplemental Retirement Plan
Participation in this Plan is voluntary. Employees may contribute a minimum of 1.0% of their salary to receive the City's match of 2%, except for law enforcement officers. Contributions can be made on a tax-deferred or after-tax basis.
Supplemental Retirement Income Plan of N.C. 401(k) Plan
All regular full-time employees may participate in the Supplemental Retirement Income Plan of North Carolina 401(K) Plan. Participation is voluntary and officers may contribute up to a maximum level as provided by IRS regulations. Contributions can be made on a tax-deferred or after-tax basis.
The maximum contribution limits for both Plans are $17,500 in 2014.
Note
: If you are age 50 or older, you may contribute an additional $5,500 in 2014.
Social Security
City employees are members of the Social Security System. The employee contributes 7.65% of their annual salary and the City contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance.
Other Important Benefits Employee Health & Wellness Center
The City operates an Employee Health Center for its employees, which is used to treat job related injuries and illnesses which occur while employees are at work. All employees are required to have a pre-employment drug screening. Screenings of new employees are to be completed within the first two weeks of employment. Periodic health screenings that include vision, hearing, and blood pressure screening are provided and are required for certain departments.
Wellness Program
The City provides a comprehensive and innovative wellness program, Wellness for Life, to employees. Our wellness program is designed to help employees prevent disease and illness by lowering health risks through education, adopting healthy lifestyles, increasing the use of preventative medical screenings, and preventative health care. Our program also provides management for employees with diseases through work sessions and customized health strategies.
Raleigh Employee Assistance Program (Reap)
The City of Raleigh provides employees and family members with confidential counseling to help resolve problems that may affect their work or family life.
Credit Union
The Local Government Federal Credit Union is available to all regular employees. Employees must complete 6 months of continuous employment and be a Credit Union member before becoming eligible to obtain a loan. In order to keep your membership in the Credit Union, you must have a minimum of $25 on deposit. Savings and loans are insured in the event of your death.
Worker's Compensation
All City employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. It will pay medical expenses and a portion of the employee's salary if the individual is out of work as a result of a work related disability.
Tuition Assistance
The City offers a Tuition Assistance Program to those employees who wish to further their education and training. An employee may receive financial assistance up to $1,250 per fiscal year for courses relating to their present job or future position with the City.
Part-Time Regular Employees Regular part-time employees who work at least 20 hours or more per week are eligible for the City's benefit package. These benefits include:
Medical, Dental, and Life insurance (employee pays on prorated basis) Vacation, Sick, and Holidays (earns and is charged on prorated basis) Additional Sick Leave (employee must work the full-time equivalent of the years of service required in order to receive benefit) Petty Leave (6 hours per year) Retirement Plan (employee participates in both NCLGERS and Supplemental Plans; City contributes also) City of Raleigh Credit Union
Part-time regular employees are not
eligible for:
Award for Service (Longevity) Tuition Assistance Employee Service Awards
Firefighters If you become a firefighter for the City, you are eligible for all of the benefits listed under the Regular Full-Time Employees section of this summary. However, the eligibility for a reduced early retirement benefit under the N.C. Local Governmental Employees' Retirement System is different than the eligibility for a regular full-time employee. (See below)
N.C. Local Governmental Employees' Retirement System (NCLGERS)
Firefighters are eligible for a full unreduced retirement benefit after they:
Complete 30 years of creditable service at any age Reach age 60 and complete at least 25 years of creditable service Reach age 65 and complete at least 5 years of creditable service
Firefighter are eligible for a reduced early retirement benefit after they:
Reach age 50 and complete at least 20 years of creditable service Reach age 55 and complete at least 5 years of creditable service
Police Officers Law enforcement officers are eligible for all of the benefits listed under the Regular Full-Time Employees section of this summary except for the benefits shown as follows:
N.C. Local Governmental Employees' Retirement System (NCLGERS)
Police Officers are eligible for a full unreduced retirement benefit after they:
Complete 30 years of creditable service at any age Reach age 55 and complete at least 5 years of creditable service
Police Officers are eligible for a reduced early retirement benefit after they:
Reach age 50 and complete at least 15 years of creditable service
Special Separation Allowance for Law Enforcement Officers
As a law enforcement officer, if you retire on a service allowance (i.e., 30 years of service at any age or age 55 with at least 5 years of service, you may be eligible for a monthly separation allowance payable until you reach age 62, or until you return to any employment with the local government if a LGERS retiree. Other conditions also apply. Contact Human Resources for details, since the City is responsible for making all determinations of eligibility and for making these benefit payments when you retire.
Temporary/Seasonal Employees and Interns The City employs temporary and seasonal employees and interns who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are
not
eligible for the City of Raleigh's benefits package as described in this summary.
01
Please select your highest level of education completed.
Some high school
High school diploma (or GED)
Some college
Associate's degree
Bachelor's degree
Master's degree
PhD or other professional degree
02
Do you have a Bachelor's degree in computer science or a directly related field?
Yes
No
03
How much relevant work experience do you have in this field?
None
Less than 1 year
1 to less than 2 years
2 to less than 3 years
3 to less than 4 years
4 to less than 5 years
5 to less than 6 years
6 to less than 7 years
7 to less than 8 years
8 to less than 9 years
9 to less than 10 years
10 years or more
04
How many years of experience do you have that are directly related to creating routes?
None
Less than 1 year
1 to less than 2 years
2 to less than 3 years
3 to less than 4 years
4 to less than 5 years
5 to less than 6 years
6 to less than 7 years
7 to less than 8 years
8 to less than 9 years
9 to less than 10 years
10 years or more
05
How many years of GIS experience do you have?
None
Less than 1 year
1 to less than 2 years
2 to less than 3 years
3 to less than 4 years
4 to less than 5 years
5 to less than 6 years
6 to less than 7 years
7 to less than 8 years
8 to less than 9 years
9 to less than 10 years
10 years or more
06
How proficient are you with using RouteSmart to create routes?
Not proficient
Somewhat Proficient
Proficient
Expert
07
How many years of experience do you have using FleetMind?
None
Less than 1 year
1 to less than 2 years
2 to less than 3 years
3 to less than 4 years
4 to less than 5 years
5 to less than 6 years
6 to less than 7 years
7 to less than 8 years
8 to less than 9 years
9 to less than 10 years
10 years or more
08
How many years of solid waste services experience do you have?
None
Less than 1 year
1 to less than 2 years
2 to less than 3 years
3 to less than 4 years
4 to less than 5 years
5 to less than 6 years
6 to less than 7 years
7 to less than 8 years
8 to less than 9 years
9 to less than 10 years
10 years or more
09
Which fleet telematic solutions have you used?
10
List the types of GIS software you have used to create routes.
11
Explain the importance of having an AVL solution as it pertains to maintaining and managing a fleet.
12
List the types of GIS software you have used to create routes.
13
Do you have a valid North Carolina driver's license (or the ability to obtain within 30 days of hire)?
Yes
No
Required Question
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