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Job Details

Information Technology Specialist

Company name
NASA Langley Research Center Office of Chief Counsel

Salary
$62,613.00 to $113,428.00

Location
Hampton, VA

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Open & closing dates

Opening and closing dates

04/13/2018

to

04/27/2018

Salary

$62,613 to $113,428 per year

Pay scale & grade

GS 11 - 13

Work schedule

Full-Time

Appointment type

Permanent

Location

1 vacancy in the following location:

Hampton, VA

Hampton, VA

1 vacancy

This job is open to

The public

U.S. citizens, nationals or those who owe allegiance to the U.S.

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Announcement number

LA18D0031

Control number

496572300

Duties

Duties

Summary

Serves as the primary interface between NASA customers and the Office of the Chief Information Officer. Ensures alignment between customer expectations and CIO services while serving as a well-respected partner by the customer with insight into strategic needs of the customer.

Position may be filled at either the GS-11, GS-12, or GS-13 level. The full performance level for this position is GS-13. If selected at the lower levels, employee may be non-competitively promoted to the next grade when qualified and recommended by management.

To receive consideration, you must submit a resume and answer NASA-specific questions. The NASA questions appear after you submit your resume and are transferred to the NASA web site. If you successfully apply, USAJOBS will show your application status as 'Received'. If your status is 'Application Status Not Available', you have not successfully applied. Do not rely on a USAJOBS email to confirm successful application. Only an email from NASA confirms a successful application.

Learn more about this agency

Responsibilities

Responsible for collecting, analyzing, reviewing, documenting and communicating mission and business needs and requirements to the IT organization, defining and establishing service and support requirements including service-level agreements, identifying optimal IT solutions to meet mission needs, performing issue mediation and escalation, and reporting performance on services provided by the OCIO. Consults with management and planning personnel in preparing requirements and criteria for complex or high value systems projects for development or modification of advanced systems, equipment, software, or hardware. Duties also include contract performance monitoring and evaluation; coordination with other IT services to ensure customer needs are addressed; providing input into the IT portfolio management process; and ensuring that changes to business processes, policies and information systems are gathered, analyzed, communicated and validated.

Supports the development of information systems security plans and procedures, and ensures that they are in compliance with federal laws, regulations, policies and standards.

Supports the initial development of IT requirements for all solution development activities; stays actively involved in coordinating with OCIO technology innovation and project management representatives for proof of concept and/or pilot development activities; identifies the stakeholder groups and analyzes what they need to know, what they expect, what information they can impart and how to communicate with them.

Assists with planning and managing complex IT projects involving interrelated disciplines and multiple stages of the systems development life cycle. Integrates systems analysis, software development, database administration, and customer support into the project plan. Identifies customer information systems requirements and develops project estimates, schedules, and contingency plans. Assists with analyzing information systems requirements and integrating subsystems. Participates in change management by reviewing configuration change requests. Assists with development of testing strategies, plans, or scenarios.

Supervisory status

No

Promotion Potential

13

Who May Apply

This job is open to…

U.S. citizens and U.S. nationals

Questions? This job is open to 1 group.

Job family (Series)

2210 Information Technology Management

Requirements

Requirements

Conditions of Employment

Occasional travel may be required

A one-year probationary period may be required

You must meet qualifications requirements by the closing date of this announcement.

Qualifications

For the GS-11 grade level: Applicants must have one year of specialized experience, equivalent to the GS-9 level in the Federal Service, which equipped the applicant with the competencies required to perform successfully the duties of the position. Specialized experience includes providing IT customer support, to include assisting with the collection and communication of technical and business needs of customers, assisting with the development of service and support requirements, assisting with definition of requirements for the development or the modification of IT systems, assisting with the planning of basic IT projects involving multiple disciplines throughout all of the stages of the systems development lifecycle, and assisting with the development of materials to communicate strategies, policies, activities and status;

OR

Applicants may substitute the following education for the specialized experience requirements: A Ph.D. or equivalent doctoral degree in a related field, or 3 full years of progressively higher level graduate education leading to such a degree. In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

For the GS-12 grade level, Applicants must have one year of specialized experience, equivalent to the GS-11 level in the Federal Service, which equipped the applicant with the competencies required to perform successfully the duties of the position. Specialized experience includes providing and improving IT customer support, to include analysis of technical and business needs of customers, development of service and support requirements, leading systems analysis with a focus on innovation, definition of requirements for the development or the modification of advanced IT systems, leading of IT projects involving multiple disciplines throughout all of the stages of the systems development lifecycle, and preparation of outreach to communicate strategies, policies, activities and status.

For the GS-13 grade level, Applicants must have one year of specialized experience, equivalent to the GS-12 level in the Federal Service, which equipped the applicant with the competencies required to perform successfully the duties of the position. Specialized experience includes providing, improving and managing IT customer support, to include analysis of technical and business needs of customers and recommendations to stakeholders, establishment of service level agreements, engagement with developers and industry to deliver innovative solutions, definition of requirements and business cases for the development or the modification of advanced IT systems, management of major IT projects involving multiple disciplines throughout all of the stages of the systems development lifecycle, and development of effective methods to communicate strategies, policies, activities and status.

IT-related experience must demonstrate each of the four competencies below:

1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Additional information

Identification of promotion potential in this position does not constitute a commitment or an obligation on the part of management to promote the employee. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher level duties.

Any applicant tentatively selected for this position may be required to undergo a pre-employment background investigation. Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. See 'How You Will Be Evaluated' for definition of well qualified. Federal employees seeking CTAP/ICTAP consideration must indicate their eligibility when applying for a position. The USAJOBS resume asks you to identify your ICTAP eligibility; the NASA Supplemental Information asks you to identify your CTAP eligibility. If you are selected for the position, you must be prepared to submit proof that you meet the requirements for CTAP/ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location.

As a condition of employment, male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. In order to receive preference in hiring, you must clearly identify your claim for veterans preference on your resume.

NASA's Applicant Guide

provides the information needed to assist you in determining whether or not you can claim 5 or 10 point veterans preference. You should not submit documents to prove your eligibility for veterans preference at this time. However, you must be prepared to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form) as requested by the Human Resources Office. Veterans preference will only be considered based on what is supported For instance, if you claim 10-point preference, but are only able to document 5-point preference, you will be considered accordingly. If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.

Your USAJOBS account asks you to assign a name to each of your resumes. When you apply to a NASA position, we will show you the text of the resume you have submitted, but we do not maintain the name you have assigned to that resume. If you wish to keep track of that information, we recommend you make note of it at the time you apply.

Fair Employment Opportunities for Applicants

NASA Credit for National Service

As identical vacancies are identified, additional selection may be made.

The payment of relocation expenses is not authorized.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

NASA uses an automated system (Resumix) that matches the competencies extracted from your resume to the competencies identified by the selecting official for the position. Based on the competencies you match, you are placed in one of three categories identified as 90, 80, or 70 pt. quality categories, which are defined as:

90 pt. Category - Tentatively meets (until subsequent confirmation upon referral) the basic qualification requirements identified in the vacancy announcement and has experience in the same or similar job that has demonstrated superior proficiency in the primary requirements of the position.

80 pt. Category - Tentatively meets (until subsequent confirmation upon referral) the basic qualification requirements identified in the vacancy announcement and demonstrates satisfactory proficiency in the primary requirements of the position.

70 pt. Category - Fails to meet criteria described in the 80 pt. category.

Additional application guidance is available in NASA's Applicant Guide

Information for Veterans: The Category Rating Process protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet qualification requirements and have a compensable service-connected disability of at least 10 percent must be listed at the top of the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.

For the purpose of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), candidates rated in the top quality category are considered well-qualified

Background checks and security clearance

Security clearance

Not Applicable

Required Documents

Required Documents

NASA's application process has been specifically developed to ensure that we only ask you for the information we absolutely need to evaluate your qualifications and eligibility. In order to apply for this position, you only need to submit your resume and answer the screening questions and supplemental information. No additional documentation is accepted at the time of application. (For example you need not submit narrative 'KSA' statements; they are not required and will not be evaluated.) In this way we allow you to focus on preparing a resume that best describes your background and abilities. For assistance in preparing your resume, consult the Applicant Guide

. Nothing further is required until requested by the Human Resources Office. At that point, we may ask you to submit documentation to support statements made in your resume. For example, we may ask you to provide academic transcripts or proof of Federal employment status. If you are claiming veterans' preference, we may ask you to submit proof of veterans preference (DD-214, and, if claiming 10-point preference, SF-15 plus proof required by that form). If you fail to provide the required documents within the stated time period, we may withdraw a job offer and/or remove you from further consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

This vacancy is being filled through NASA STARS, an automated Staffing and Recruitment System. NASA partners with USAJOBS in providing a seamless application process. Before you begin the application process, please read the vacancy announcement carefully and have all required information available. You may begin the process of submitting your resume by clicking on the 'Apply Online' link. In order to be considered, you must submit a resume completed on the USAJOBS site. When completing your USAJOBS resume, please remember that NASA limits resumes to approximately 32,000 characters including spaces. NASA does not accept resumes uploaded to USAJOBS from a second source or documents attached through USAJOBS' document attachment feature. Once you submit your resume to NASA, you will be asked to complete a short series of additional questions. You must finish the entire process in order to have a complete application package and receive consideration. Your answers will not be saved unless you finish the entire application. You may edit a previously-submitted application, if the announcement is still open. If you are unable to apply electronically for this position, submit your resume and supplemental questions to:

National Aeronautics and Space Administration (NASA)

4200 Rideout Road

Resume Operations Center/Mailstop: HS50

Marshall Space Flight Center, AL 35812.

DO NOT submit your resume directly to the Center advertising this vacancy. Mailed resumes must be received by the close of business on the closing date of the announcement. Hard copy resumes requirements are provided at: Hard Copy Resume Requirements

. If you are a first time applicant, we recommend that you review NASA's Applicant Guide

to ensure that you are providing a complete resume. Failure to submit the supplemental data and a resume that contains all of the required information may result in loss of consideration for positions in which you are interested. All applications must be received no later than midnight Eastern Time on the closing date of the announcement.

Agency contact information

A. Andresen A. Andresen

Phone

757-864-2558

Email

larc-dl-larc-jobs@mail.nasa.gov

Address

NASA's Resume Operations Center

4200 Rideout Road, Mailstop HS50

Marshall Space Flight Center, AL

US

Learn more about this agency

Next steps

Candidates for NASA positions are evaluated using our automated staffing and recruitment system, NASA STARS, which compares your skills and experience as described in your resume with the requirements of the position. If you are found to be a highly qualified candidate, you will be referred to the selecting official for further consideration. (In some cases, individuals with priority for special consideration must be considered and selected before other candidates.) Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the selecting official. At NASA, we pride ourselves on efficient and timely recruitment actions, and you can normally expect to learn the outcome of the selection process in a fairly short period of time. In addition, to ensure that you can measure progress for yourself, NASA provides you with regularly updated information on the status of the vacancy announcement.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

federalgovernmentjobs.us

Company info

NASA Langley Research Center Office of Chief Counsel
Website : https://www.nasa.gov/langley

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