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Job Details

Statistical Clerk Bilingual Jcc Jmb External Telephone Interviewer Bilingual

Company name
U.S. Census Bureau

Salary
$14.30 to $14.30

Location
Jeffersonville, IN

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Open & closing dates

02/13/2018

to

02/21/2018

Salary

$14.30 to $14.30 per hour

Pay scale & grade

GG 04

Work schedule

Part-Time - Part time & Full time, Mixed Tour.

Appointment type

Temporary - Competitive Service: Temporary Appointment Not to Exceed 12/22/2018. May be extended.

Location

6 vacancies in the following location:

Jeffersonville, IN

6 vacancies

This job is open to

The public

U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.

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Announcement number

NPC-2018-0119

Control number

491105100

Duties

Duties

Summary

This job opportunity is for a Statistical Clerk (Telephone Interviewer-Bilingual) position in the Jeffersonville Contact Center (JCC) at the National Processing Center (NPC), U.S. Census Bureau located in Jeffersonville, Indiana. The Statistical Clerk (Telephone Interviewer - Bilingual), performs telephone interviewing activities for the NPC in connection with the Census Bureau's various surveys/censuses in English and a foreign language. This position is included in the bargaining unit. This work is performed on site in JCC.

Applications under this job opportunity announcement will be considered under external competitive procedures only.

Note to current NPC employees: If you are a current NPC employee and are selected from this announcement, this selection will change your type of appointment to a Temporary Appointment. At the end of this Temporary Appointment, your employment with NPC will end. You will be required to re-compete for any permanent positions. In some cases, you may be eligible for reinstatement. Applying for Reinstatement may allow former federal employees to reenter the Federal competitive service workforce without competing with the general public.

Tour of Duty: Mixed Tour. Monday through Friday, hours range from 8:00 a.m. to 6:00 p.m. with occassional weekends. Work schedule will start as Part time to approximately latter April 2018, then will be Full time thereafter as work permits. Mixed Tour is a combination of periods of full-time, part-time, and intermittent work schedules which allow the best utilization of the employee based on the work requirements of the organization. Whenever there is an increase/decrease in the workload, your work schedule may change.

Candidates must clear the fingerprint process and initiate the required background investigation prior to selection.

This job opportunity announcement may be used to fill additional vacancies.

This position will work on site in Jeffersonville, Indiana.

Learn more about this agency

Responsibilities

The individual selected for this position will:

Perform telephone interviews for a wide variety of surveys conducted by the Jeffersonville Contact Center in English and a foreign language.

Receive extensive training on the assigned surveys, interviewing techniques, and computer terminal operations techniques.

Telephone respondents and explain the purpose of the survey or census in order to gain cooperation in English and a foreign language.

Assure accurate and completed answers to all questions insofar as possible.

Obtain and record the data on a questionnaire or computer.

Conduct cold contact interviews.

Be required to conduct telephone research activities to obtain current status of address, location of sample person, occupant information, and identification of respondent telephone numbers.

Review information for completeness, edits, or otherwise assist in clerical processing and/or data entry.

Supervisory status

No

Promotion Potential

04

Who May Apply

This job is open to…

All qualified United States Citizens.

Questions? This job is open to 1 group.

Job family (Series)

1531 Statistical Assistant

Requirements

Requirements

Conditions of Employment

Must be a U.S. Citizen and suitable for Federal employment.

If resume is incomplete, applicant may not be considered for this vacancy.

Must be registered for Selective Service, if applicable (www.sss.gov).

You must meet all qualification requirements by the closing date of this announcement.

Qualifications

You qualify at the grade 04 level if you possess one year of general experience that equips you with the skills needed to perform the job duties. Examples include progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of a Statistical Clerk (Telephone Interviewer - Bilingual).

Education Substitution: Successful completion of 2 full years of study above the high school level in an accredited business, secretarial or technical school, college, or university may be substituted for the required experience. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grade GG-4.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations, (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualification requirements contained in this vacancy announcement are based on U.S. Office of Personnel Management Qualification (OPM) Standards Handbook, which contains federal qualification standards. This handbook is available on OPM's website at: http://www.opm.gov/qualifications

SELECTIVE FACTOR: Applicants must be able to converse, read and write in English and a foreign language to be considered proficient. Applicants must successfully complete a work sample that measures proficiency in English and a foreign language. This work sample will test the applicant's proficiency to converse, read, write, and translate from a foreign language to English and from English to a foreign language. The Human Resources Branch will schedule the work sample for candidates not certified by NPC within the last 3 years.

We are currently able to perform work samples for the following languages: Arabic, Chinese, French, Gujarati, Hindi, Kinyarwanda, Russian and Spanish. If an applicant speaks a language which we are not able to perform, or the applicant does not pass the work sample they will lose consideration for this position. Applicants will be informed of their results within 3 working days.

Education

Additional information

The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

VRA

VEOA

30% or more disabled veteran

Persons with disabilities

CTAP

ICTAP

Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: http://www.opm.gov/ctap

CTAP applicants MUST submit the following documents:

A copy of your Reduction In Force (RIF) separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice);

A copy of your latest SF-50 “Notification of Personnel Action”, - noting current position, grade/band level, and duty location;

A copy of your last performance appraisal including rating; and

Any documentation from your agency that shows your current promotion potential.

ICTAP applicants MUST submit the following documents:

A copy of your Reduction In Force (RIF) separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.

A copy of your SF-50 “Notification of Personnel Action”, documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;

A copy of your latest performance appraisal including your rating; and

Any documentation from your agency that shows your current promotion potential.

The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the Human Resources Branch. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Branch via the Federal Relay Service, 1-812-218-3610.

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor.

Employees who receive a buyout and subsequently return to positions in a Federal agency within 5 years after the date of separation on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual's first day of reemployment.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume, optional cover letter, supporting documentation, and dates of employment (mm/dd/yy) on the resume to determine if you meet the qualifications for the position. If you meet the qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire(True/False, Yes/No, Multiple Choice questions) that you completed as part of the application and place you in one of three pre-defined categories. These categories are “gold”, “silver”, and “bronze”. Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire or your score will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview

How applicants will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).

The scored occupational questionnaire will evaluate you on the following competencies; do not provide a separate written response:

Skill in communication techniques required for professional telephone interviewing and data collection including: using appropriate probes for missing or unclear information, handling reluctant and irate respondents, promoting surveys, gaining cooperation, and maintaining open lines of communication with the public in both English and a foreign language.

Ability to perform telephone interviewing and data collection while simultaneously operating a computer. The interviewer is able to explain/resolve inconsistent data (in English and a foreign language) with respondents via telephone to resolve problems and obtain acceptable data.

Ability to handle stressful situations and pressure associated with conducting continuous telephone interviewing for entire workday/shifts in both English and a foreign language.

To preview questions please click here

Background checks and security clearance

Security clearance

Q - Nonsensitive

Required Documents

Required Documents

A complete application consists of the following:

Resume showing relevant experience, optional cover letter, and the online questionnaire. Your resume must indicate country of citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume should also list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week, annual salary, and specify the job duties related to the advertised position. For work in the Federal service, include the grade level of the position(s). Your resume will be used to validate your responses to the occupational questionnaire.

Veterans' Preference documentation, if applicable. Indicate on resume the type of veterans' preference claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service to validate claim of veterans’ preference and, if applicable, VA letter). If a compensable veteran is selected, an SF-15 will be required prior to appointment. Active duty service members must submit certification from the armed forces that the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. For more information regarding eligibility requirements, go to: http://www.fedshirevets.gov/index.aspx

. For a fillable copy of the SF-15, go to: http://www.opm.gov/forms/pdf_fill/SF15.pdf

Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable. See the Other Information section.

Education: If using education substitution, a combination of experience and education, or the position requires higher education, you must submit a transcript (official or unofficial) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. If selected, an official transcript will be required prior to appointment. Education completed in foreign colleges or universities may be used to meet the requirements. Refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp

for more information.

You are not required to submit official documents at this time; copies are sufficient.

Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education’s website - http://www.ed.gov/international/usnei/us/workrecog.doc

. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation will result in lost consideration

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

To apply online, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov

. Enter the job announcement number in the left hand box titled “Keywords” and then click on the SEARCH button. To begin, click the “Apply” button in the middle of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. (After registering in your USAJOBS account and clicking “Submit”, you will automatically transition to the Department of Commerce’s specific site where you will complete your application. You must click “Submit” at the end of the application process to send your applications for consideration.)

To return to a saved application, log into your USAJOBS account at http://www.usajobs.gov and click on Applications. Click on the position title, and then select “UPDATE APPLICATION” to continue.

If you have problems completing the online application, including problems submitting the supporting documents, contact the Help Desk by e-mail at mgshelp@monster.com or phone at 866-656-6831. The Help Desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. (ET), excluding Federal holidays.

All online applications and supplemental materials must be received by 11:59 p.m. (ET) on the closing date of the vacancy. Applicants are strongly encouraged to submit their applications on line using the application process outlined at www.usajobs.gov

. While electronic applications are strongly encouraged, paper applications will also be accepted. Contact the Human Resources Specialist identified in the job opportunity announcement for details and instructions on the process for submitting your paper application. Paper applications and supplemental materials must be received by 4:30 p.m. (ET) on the closing date of the vacancy.

Agency contact information

Jodi M. Burke

Phone

812-218-3550

TDD

TDD: 812-218-3610

Fax

000-000-0000

Email

Deborah.G.Adams@census.gov

Address

BUREAU OF THE CENSUS

1201 East 10th Street

Building 64G

Jeffersonville, Indiana

United States

Learn more about this agency

Next steps

You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/

and clicking on “Applications.” The status will be visible next to the corresponding position. The four points of notification are:

Application Received or Application Incomplete;

Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;

Eligible (Application Referred to the Selecting Official) or Eligible (Application Not Referred to the Selecting Official); and

Selected or Not Selected

By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after beginning work; or, may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

federalgovernmentjobs.us

Company info

U.S. Census Bureau
Website : http://www.census.gov/main/www/contacts.html

Company Profile

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