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Job Details

Senior Human Services Analyst

Santa Monica, CA

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Job Description
Job Summary
Monitors, develops and recommends policy in program areas relating to low-income and vulnerable populations served by the Human Services Division. Plans, organizes, conducts and implements complex administrative projects and programs relating to the City's goals for improved wellbeing as it relates to low-income and vulnerable populations. 
Major Duties
Assists in the administration of the City's Human Services Grants Program (HSGP) including the establishment of funding priorities and recommendations, program design and implementation, and performance evaluation.
Monitors contract compliance and performance of for City-funded social service agencies.  Reviews and assesses audited financial statements from City-funded social service agencies. 
Reviews program performance measures and outcomes. Analyzes and interprets program data to generate meaningful conclusions and appropriate recommendations.
Ensures the City remains in compliance with respect to its contracts with external funding agencies, (e.g., state and federal agencies such as the Los Angeles Homeless Services Authority). 
Plans, organizes and directs special programs and projects that advance community priorities and council adopted strategies and enhance civic wellbeing, including funding applications to external funding agencies.
Provides technical assistance to non-profit organizations on program development, policies and procedures, project budget, documentation and data collection, program outcomes, and other administrative and fiscal areas. 
Works with City divisions, non-profit service providers, other community organizations and members of the public to ensure alignment and the effective coordination of social services consistent with policies adopted by the City.
Works with regional organizations and coalitions to ensure the coordination of social services delivery, policy and funding across the region. 
Procures and manages consultants engaged by the City.
Participates in the preparation of a variety of reports including staff reports, fiscal and/or budgetary reports and required federal, state and local plans and reports.
Conducts complex and/or administrative research, studies and surveys.  Prepares reports recommending appropriate courses of action for solutions and/or advocacy on issues related to the work of the Human Services Division.
Acts as a resource to the public, City Departments, commissions and other organizations on homeless issues.
Makes presentations to boards and commissions, public and non-profit agencies and other community groups on issues related to the work of the Human Services Division.
Provides staff support to City Commissions and committees as assigned.
Provides administrative support to the division through participation in team meetings and generates recommendations regarding division programs designs, policies and procedures.
Researches, analyses and interprets data and other information related to social service programs and policies.
Coordinates the responses and follow-up for public complaints, inquiries, requests and suggestions.  Ensures that complaints are dealt with in a timely and effective manner.  Disseminates accurate information regarding the work of the Human Services Division and related community agencies to the public.
Keeps abreast of new legislation, regulations and policies relevant to division's operations and recommends and/or makes adjustments to division's procedures to ensure compliance.
Assigns, monitors and reviews work of support staff, as assigned.
Performs other related duties, as assigned.  
Minimum Qualifications
Knowledge of:
Low-income and vulnerable populations, including homeless people, seniors and people with disabilities. Economic and social issues that contribute to poverty and social inequity.
Challenges/barriers faced by low-income households to housing stability, economic stability, education and other opportunities.
Available and emerging programs and community issues related to low-income and vulnerable populations.
Best practices in program and project development, implementation and evaluation relating to low-income and vulnerable populations. 
Development of and processes associated with Request for Proposals (RFPs).
Grants and contractual agreement management.
Budget development and management. 
Report and grant writing techniques.
Supervisory principles and practices.   
Best practices in service delivery funding sources and other resources relating to serving low-income and vulnerable populations. 
Principles of staff training and supervision.
Effective supervisory techniques.
Effective customer service techniques.
Ability to:
Develop, implement and administer projects and programs that advance the work of the Human Services Division. 
Analyze large quantities of data and synthesize major issues and potential solutions, make decisions regarding program development and operations, resource needs and budgetary requirements.
Interpret, explain and apply applicable local, state and federal laws, legislation and regulations pertaining to the work of the Human Services Division.
Analyze and apply federal and local monitoring, reporting performance and audit requirements.
Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public.
Supervise, train and evaluate the work of staff.
Review and analyze program budgets and fiscal reports.
Analyze and solve administrative and budgeting problems.
Prepare analytical reports, including staff reports to Council and Commissions.
Communicate effectively both orally and in writing.
Provide effective customer service.         
Maintain accurate records and files.
Skill in:
Independent, complex problem solving and analysis.
Dealing with the public.
Working cooperatively with community groups.
Writing reports and correspondence.
Using a personal computer and applicable software applications.
Education, Training and Experience:
Graduation from an accredited college or university with a Bachelor's degree in Public Administration, Urban Planning, Social Welfare or a related field. Master's Degree desirable. Master's Degree in a related field is desirable.   
Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports. 
Selection Process
HOW TO APPLY: Applicants must file a clear, concise, completed City Application along with any required supplemental applications with the Human Resources Department by the filing deadline. 
NOTE:  You must submit a copy of your college diploma/transcript.   Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date.  You may attach a scanned copy of your college diplomas or transcript to your online application, e-mail a scanned copy of your college diploma or transcript to **** or ****. Failure to do so will result in your application being disqualified.
SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Testing will consist of the following:
Oral Interview: 100%
BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
NOTE:  If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Closing Date/Time: 8/24/2018 5:00 PM Pacific

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