Arizona Department of Economic Security
Rehabilitation Services Technician(Job Id 35199)
Department of Economic Security
Providing Opportunity, Assistance and Care for Arizonans in need!
Rehabilitation Services Technician
Division of Employment and Rehabilitation Services
11518 E. Apache Trail
Apache Junction, AZ 85220
The Rehabilitation Services Technician is responsible for providing potential applicants with a basic overview of Vocational Rehabilitation services, arranging for an office orientation session, and completing initial interviews. This position also will provide counselors with support by assisting with the maintenance of casefiles as well as monitoring crucial service time-lines
Performs support duties by assisting with various duties of the counselor for case management and providing team approach assistance to counselor for the client referral process through closure of the client’s case
Interviews applicants for intake and provide case notes with general client information of client self-report of disability, socio-economic information, medical/psychological issues, general disability related issues and enters information into the LIBERA system
Maintains client case files to ensure all information is up to date; gathers client signatures on required documentation for the Electronic Case File (ECF)
Provides assistance to the client with direct contact to identify client issues, clarify issues, understand the client services and the counselor’s directions
Corresponds with clients to inform and remind them of appointments for assessments, counselor appointments, and to request documentation (medical/psychological), monthly progress reports, and assisting the RSS 3 with all necessary correspondence
Provides information about RSA programs, available community resources, and as well as providing orientation to new referrals to the RSA program the Vocational Rehabilitation (VR) Program process
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
ederal and state laws and regulations in regards to the provision of rehabilitation services to individuals with disabilities
The guidelines and best practices of the Vocational Rehabilitation program
The variety of disabilities, disabling medical conditions, and available community resources
Observing behaviors with regard to possible employment and employment expectations
Oral and written communication
Problem solving and decision making
Communicate and have a good working relationship with individuals being served through Vocational Rehabilitation, co-workers, vendors and employers
Prioritize, assign and review work and effectively utilize resources
Collect assessment information needed for the VR Counselor to determine eligibility of applicant, monitor client progress, and input data into the LIBERA automated system
Provide information to customers, providers, community organizations and agencies
Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees
Be subject to a search of Child Protective Services Central Registry
Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions
The Department of Economic Security offers a comprehensive benefits package to include:
Vacation with 10 paid holidays per year
Health and dental insurance
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Positions in this classification participate in the Arizona State Retirement System (ASRS).
Please note, enrollment eligibility will become effective after 27 weeks of employment.
If you have any questions please feel free to contact (602) 771-2880 for assistance.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
Job Reference #:
Arizona Department of Economic Security
Website : https://des.az.gov/
The Arizona Department of Economic Security (DES) is Your Partner for a Stronger Arizona. Mission: The Arizona Department of Economic Security makes Arizona stronger by helping Arizonans reach their potential through temporary assistance for those in need, and care for the vulnerable. Values: Accountability – We commit to excellence, innovation and transparency. Integrity – We are trustworthy, honest and reliable. Respect – We appreciate each other, and value those we serve. Teamwork – We collaborate with humility, and partner with kindness. Diversity – We respect all Arizonans, and honor those in need.