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Job Details

Contact Representative

Company name
U.S. Department Of The Interior Bureau of Land Management

$33,394.00 to $48,385.00

Salt Lake City, UT

Date Last Verified
Apr 13,2018

Posted on
Apr 12,2018

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Open & closing dates

Opening and closing dates





$33,394 to $48,385 per year

Pay scale & grade

GS 05 - 06

Work schedule

Full-Time - full-time.

Appointment type

Permanent - This is a permanent position.


1 vacancy in the following location:

Salt Lake City, UT

Salt Lake City, UT

1 vacancy

Relocation expenses reimbursed


This job is open to

Federal employees - Competitive service

Current or former competitive service federal employees.

Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a surplus or displaced employee.


Individuals with disabilities

Peace Corps & AmeriCorps Vista

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Announcement number


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For additional information about the BLM, please visit Our website

This position is located in Salt Lake City, Utah. Information about Salt Lake City and the Salt Lake City area can be found at Salt Lake City, UT

Physical Demands: The work is mainly sedentary, but requires walking, bending stooping, or sitting to deliver and aquire work assignments and associated files for completion of work. Work is performed in an open-space office setting.

Learn more about this agency


This position serves as a Contact Representative within the Public Room of BLM’s Utah State Office located in Salt Lake City, Utah. The incumbent is responsible for the dissemination of factual information to the public on the BLM’s multiple resource management programs and services. The incumbent at all grade levels will perform a wide range of tasks described below, with work at the lower grade levels designed to further develop and refine their knowledge and skills. At the full performance grade level, major duties include but are not limited to:

Responds to over the phone and walk in inquiries about various programs and complex subjects including, public land laws, public mineral leasing laws, recreational opportunities and public lands use regulations.

Provides written and oral information to the public on the mission and role of BLM, recreational opportunities, wild horse and burro adoptions, map purchases, area archeology and area history.

Assists customers by researching and copying case file folders, including master title plats, historical indexes, survey records, and patents.

Researches, interprets and explains recent changes in law and regulations governing public lands to include land status records, land survey records, historical indexes, plats, survey field notes and wilderness maps.

Responds to inquiries concerning such matters as land status and ownership, land sales, timber sales, mining claims, oil and gas leases and permits, rights of way, and/or grazing permits.

Reviews initial documents being filed for adherence to the filing requirements, examines the appropriate land status records to determine allowable uses, and assists with processing of payments and filing of legal documents.

Creates, copies, edits, stores, retrieves, and prints a variety of standardized documents and mailing lists. Sells documents, maps, books, records, firewood and Christmas tree cutting permits, Golden Age Passports, Recreation Permits, Forest passes, and other similar permits and materials.

Directs public to appropriate staff specialist for questions pertaining to mining, rock collection, or realty issues.

?Assists Lands Records Specialist in verifying accuracy of documents submitted for notation to the public land records and scanning records for availability on the General Land Office website.

Travel Required

Occasional travel - At times, travel for field work, meetings and/or training may be required.

Supervisory status


Promotion Potential


Who May Apply

This job is open to…

All current or former federal employees with competitive/reinstatement eligibility;

Veteran Employment Opportunity Act (VEOA) eligibles

Persons eligible under Special Hiring Authorities

(IE-Schedule A, VRA, 30% disabled Veteran, Peace Corps/VISTA, PLC, LMWFA, etc.) CTAP/ICTAP eligibles in the local commuting area are also eligible to apply.

Questions? This job is open to 5 groups.

Job family (Series)

0962 Contact Representative



Conditions of Employment

U.S. Citizenship is required.

Security Clearance/Background Investigation is required.

Be sure to read the How to Apply and Required Documents Sections.

You cannot hold an active real estate license; or

have an interest or hold stocks in firms with interest in Federal Land.

Direct Deposit Required.

You must meet all qualification requirements within 30 days of the closing date of the announcement. Federal employees in the competitive service are also subject to the Time-In-Grade requirements in accordance with 5 CFR 300.604. Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her last nontemporary competitive appointment. Time-in-Grade requirements for the GS-6 level is 52 weeks at the GS-05 level.


Specialized Experience: In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement - please be sure to include this information in your resume. To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled.

In addition to the time-in-grade requirements, to qualify at the GS-05 level you must meet one of the following:

Specialized Experience: Applicants must have one year specialized experience equivalent to the GS-04 grade level providing general office or clerical work such as receiving and responding to phone calls, mail, email, or office visitors; researching and gathering pertinent or requested data; utilizing a variety of office equipment such as computers, fax machines and copy machines; and utilizing computer software programs to enter and retrieve data. OR Education: Applicants may substitute four (4) years above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite for the experience required at the GS-05 level. OR Combination of Education and Experience: Applicants may also combine education and experience to qualify at the GS-05 level. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

In addition to the time-in-grade requirements, to qualify at the GS-06 level you must meet the following:

Specialized Experience: Applicants must have one year specialized experience equivalent to the GS-05 grade level that required providing information or assistance to the public in a business or recreation setting; researching and analyzing various regulatory sources in order to apply or provide legal requirements; responding to requests for information through various methods such as phone calls, mail, email, or office visitors; utilizing a variety of office equipment such as computers, fax machines and copy machines; and utilizing computer software programs to enter and retrieve data.

Please see “Required Documents” of this announcement.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your resume must contain enough information to show that you meet the specialized experience as defined in the announcement. In addition, your responses to the questions must be adequately reflected in your resume.


Additional information

The Bureau of Land Management has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.

Travel and relocation expenses will not be paid. Any travel, transportation and relocation expenses associated with reporting for duty in this position will be the responsibility of the selected employee.

Selective Service: Male applicants born after December 31, 1959, must certify that they have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. To register or verify your registration go to the Selective Service System


This position may require completion of a 1 year probationary period.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. This job opportunity announcement may be used to fill additional vacancies.

Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Program (ICTAP): CTAP provides eligible surplus and displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. Information about CTAP/ICTAP eligibility is available from OPM's Career Transition Resources website at CTAP


. If your agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration or that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) This vacancy is within your CTAP/ICTAP eligibility; 2) You apply under the instructions in this announcement; and 3) You are found well-qualified for this vacancy. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of CTAP/ICTAP eligibility, or a copy of your separation personnel action form. CTAP and ICTAP eligibles will be considered well qualified if they earn a minimum score of 90 on the rating criteria for this position.

Reemployment Priority List (RPL): The RPL is the mechanism agencies use to give reemployment consideration to their former competitive service employees separated by a RIF or who have fully recovered from a compensable injury after more than one year. If you are currently on a Reemployment Priority List, you may be given priority consideration.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

After the vacancy closes, a review of your application will be made to ensure you meet all the qualification requirements. Your rating will be based on your responses to the Job Specific Questionnaire and the information stated in your resume. If qualified, your score may range from 70-100 points. In addition, interviews may be conducted for this position. The interviews may be conducted on a pass/fail basis or may be scored. The job specific questions relate to the following knowledge, skills and abilities required to do the work of this position.

KSA 1: Ability to research, collect, verify, and interpret, in order to analyze a variety of specific directions, regulations, and information.

KSA 2: Knowledge of maps, legal descriptions, symbols and terms.

KSA 3: Ability to utilize computer equipment and software applications to input, manipulate, update, and maintain data and request reports.

KSA 4: Ability to communicate and interact effectively, skillfully, tactfully, and appropriately with both internal and external customers.

On-line Questionnaire: Please make sure that your responses to the on-line questionnaire are supported in your resume.

To preview questions please click here

Background checks and security clearance

Security clearance

Public Trust - Background Investigation

Required Documents

Required Documents

Resumes must show relevant experience and other information. Your resume must list your education and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week and salary information. Your resume will be used to validate your responses to the assessment tool(s). You are welcome to submit a cover letter (optional). If you wish to do so, include it with your resume.

In addition to the online application (resume and responses to the questionnaire), you are required to submit the following forms as applicable. Failure to provide the applicable required documents will result in no further consideration for this vacancy:

Current or former federal career and career-conditional employees: You must provide a copy of your last or most recent non-award SF-50, Notification of Personnel Action” to indicate your current/former Federal status. If your current SF-50 does not confer status or time-in-grade, you must submit an additional SF-50(s) that clearly demonstrates Federal status and/or that you have met the time-in-grade requirements. For additional information, click here: Time-in-Grade requirements

or Reinstatement eligibility

VEOA: To be eligible under the Veterans Employment Opportunities Act (VEOA) you must be a preference eligible Veteran OR a Veteran separated from the Armed Forces after 3 or more years of continuous active duty service performed under honorable conditions. A Veteran who is separated 30 days or less prior to the completion of the 3 year active duty service requirement will be eligible to receive consideration for this vacancy announcement. You must submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty, confirming dates spent on active duty and your character of military service.

If you are claiming Veterans' Preference, you should indicate the level of Veterans' Preference you are claiming on your resume. If you are claiming 0-point Sole Survivorship Veterans’ Preference (SSP), please provide the documentation you received granting this preference. If you are claiming 5-point Veterans’ Preference, you must submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty, confirming dates spent on active duty and your character of military service. If you are claiming 10-point Veterans' Preference, in addition to your DD-214, you must submit documentation that supports your claim (e.g., an official statement from the Department of Veterans Affairs or from a branch of the Armed Forces certifying the existence of a service-connected disability; or receipt of a Purple Heart). Missing documentation may result in a change or removal of your claim for Veteran’s preference. Additional information on Veterans' Preference can be found in the VetGuide

. If you are currently on active military duty, you must provide certification from your command that you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date your application is submitted. Additional information regarding Veterans Preference or active duty military can be found here.

If you are applying for this position based on eligibility under a noncompetitive or special appointing authority (IE-Schedule A, VRA, 30% disabled Veteran, Peace Corps/VISTA, PLC, LMWFA, etc), you MUST submit proof of this eligibility. For more information please click here

College Transcripts: If you are substituting education for specialized experience and/or if you are using education to meet the criteria for the quality category, you must submit a copy of your transcripts or a list of college courses that include hours and grades from an accredited U.S. college/university. If your degree is from a Foreign Institution, See Foreign Education

. Unofficial copy is sufficient with the application; however, if selected, an official college transcript will be required prior to entering on duty.

CTAP/ICTAP: If you are claiming CTAP/ICTAP eligibility, you must submit a copy of the agency notice and your most recent SF-50 noting position, grade level, and duty location.

Uploading and Faxing Supplemental Documentation: You may submit your documents either via Auto-Requested Fax or by uploading your documents from your USAJOBS Profile. Auto-Requested Fax: allows you to submit required documentation that will be electronically displayed along with your resume. Uploading Documents: instead of faxing your documents you may use the uploading procedures thru Applicant Manager. Do not use both options. Only one document can be saved in each section, and only the latest document will be maintained in the system. Hard copy paper supplemental documents, submitted without prior Human Resources approval, will be considered as an incomplete application. Required documentation must be submitted by 11:59 p.m. Eastern Time, on the closing date of this announcement.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How to Apply

How to Apply

To receive consideration for this position, you must provide a complete Application Package, which includes ALL of the following items:

1. Your responses to the Assessment Questionnaire; AND 2. Your resume; AND3. Applicable supporting documents specified in the Required Documents section of this job announcement.

Click on the button Apply Online and login to MY USAJOBS. If you haven't already registered with USAJOBS, the system will require you to create a user name and password, complete a questionnaire and upload, paste or type a resume into USAJOBS. If you have already registered with USAJOBS and forgot your login information, select the Did you forget your username and/or password link from the right side menu. Your application package must be submitted by 11:59 PM Eastern Time by the closing date of this announcement.

If applying on-line poses a hardship for you (i.e. you do not have access to the internet) you must contact us prior to the closing date of the announcement for an alternative method of applying.

Agency contact information

Sheramie Nelsen Sheramie Nelsen







Bureau of Land Management

Utah State Office (UT953SN)

440 West 200 South, Suite 500

Salt Lake City, Utah

United States

Learn more about this agency

Next steps

After the vacancy announcement closes and a referral certificate is issued, an electronic notification will be sent to the email address you provided to notify you of your status. You may also check the status of your application by viewing your MY USAJOBs account.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

U.S. Department Of The Interior Bureau of Land Management
Website :

Company Profile
The Bureau of Land Management (BLM), created in 1946 through a merger of the General Land Office (GLO) and the U.S. Grazing Service, has roots going back to the creation of the GLO in 1812. In celebration of 200 years of land management, the BLM presents this website -- a collection of the stories, traditions and heritage that make up our unique history. BLM employees, current and retired, have contributed to this labor of love and many more will continue to add their unique histories over time.

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