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Job Details

Customer Service Specialist 2 year term Benefits eligible

Company name
Federal Reserve Bank of Kansas City

Location
Boston, MA

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Full-time \/ Part-time Full-time Employee Status Regular Overtime Status Non-exempt Job Type Experienced Travel No Shift Night JobWork Hours12;30 am - 9:00 amJob SensitivityTier II - Credit Check Low Customer Service Specialist- 2 year term, Benefits eligible (3rd shift) Job Summary This position is responsible for providing troubleshooting and support for SVC equipment to all levels of FRBB. Principal Accountabilities 1. Provide Level One troubleshooting and support for SVC laptops, Point of Sale devices, kiosks, and financially related inquiries. Assist with customer questions and problems by troubleshooting hardware and software problems. 2. Work with customers over the phone and via email. Provide direct communication and customer support to high-level management at FRB, FMS and military finance offices, as well as, merchants and vendors. Provide day shift staff with a hand off or daily update of outstanding issues. Produce scheduled and adhoc reports and process production files as required by the Settlement and Accounting unit. Conduct detailed research and analysis. 3. Build and maintain detailed understanding of SVC business at a level appropriate to provide a high level of support to internal and external customers. Other Accountabilities Perform other duties as assigned. Supervision This position is not required to directly supervise others. Knowledge and Experience Knowledge and experience normally acquired through, or equivalent to, the completion of an Associate's degree (Bachelor's degree is desirable) and a minimum of 1-3 years of job-related experience required. \u2022 Demonstrated strong customer service experience required. \u2022 Operations and\/or business experience desirable. \u2022 Strong oral and written communication skills, ability to communicate effectively with business and technical end-users from across Bank departments and units, FMS and military base finance officers and merchant locations. \u2022 Must be able to handle confidential information in an appropriate manor. All employees assigned to this position will be subject to FBI fingerprint\/ criminal background and Patriot Act\/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years. The above statements are intended to describe the general nature and level of work required of this position. They are not intended to bean exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion ar any time.

Company info

Federal Reserve Bank of Kansas City
Website : https://www.kansascityfed.org/

Company Profile
The Federal Reserve was established by Congress and signed by President Woodrow Wilson in 1913. It was preceded by financial panics, bank failures and business bankruptcies that severely disrupted the economy. There were two prior attempts at establishing central banks.

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