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Job Details

Rehabilitation Services TechnicianJob Id 35246

Company name
Arizona Department of Economic Security

Phoenix, AZ

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Rehabilitation Services Technician(Job Id 35246)

Job Description

Post Date


Close Date










Department of Economic Security

Providing Opportunity, Assistance and Care for Arizonans in need!

Rehabilitation Services Technician

Division of Employment and Rehabilitation Services

3221 N. 16


St. #200 Phoenix, AZ 85016

11420 N. 19


Ave. Phoenix, AZ 85029

125 E. Elliott Rd. Chandler, AZ 85225


The Rehabilitation Services Technician is responsible for providing potential applicants with a basic overview of Vocational Rehabilitation services, arranging for an office orientation session, and completing initial interviews. This position also will provide counselors with support by assisting with the maintenance of casefiles as well as monitoring crucial service time-lines


Performs support duties by assisting with various duties of the counselor for case management and providing team approach assistance to counselor for the client referral process through closure of the client’s case

Interviews applicants for intake and provide case notes with general client information of client self-report of disability, socio-economic information, medical/psychological issues, general disability related issues and enters information into the LIBERA system

Maintains client case files to ensure all information is up to date; gathers client signatures on required documentation for the Electronic Case File (ECF)

Provides assistance to the client with direct contact to identify client issues, clarify issues, understand the client services and the counselor’s directions

Corresponds with clients to inform and remind them of appointments for assessments, counselor appointments, and to request documentation (medical/psychological), monthly progress reports, and assisting the RSS 3 with all necessary correspondence

Provides information about RSA programs, available community resources, and as well as providing orientation to new referrals to the RSA program the Vocational Rehabilitation (VR) Program process


Knowledge of:


ederal and state laws and regulations in regards to the provision of rehabilitation services to individuals with disabilities

The guidelines and best practices of the Vocational Rehabilitation program

The variety of disabilities, disabling medical conditions, and available community resources

Skill in:

Observing behaviors with regard to possible employment and employment expectations

Oral and written communication

Problem solving and decision making

Ability to:

Communicate and have a good working relationship with individuals being served through Vocational Rehabilitation, co-workers, vendors and employers

Prioritize, assign and review work and effectively utilize resources

Collect assessment information needed for the VR Counselor to determine eligibility of applicant, monitor client progress, and input data into the LIBERA automated system

Provide information to customers, providers, community organizations and agencies


Apply for and show proof of receipt of a valid Arizona Fingerprint Clearance Card that meets Level One requirements

Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), applicable to all newly hired State employees

Be subject to a search of Child Protective Services Central Registry

Successfully pass background and reference checks. Employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions


The Department of Economic Security offers a comprehensive benefits package to include:

Sick leave

Vacation with 10 paid holidays per year

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance


Positions in this classification participate in the Arizona State Retirement System (ASRS).

Please note, enrollment eligibility will become effective after 27 weeks of employment.


If you have any questions please feel free to contact (602) 771-2880 for assistance.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting DES Human Resources Administration at (602) 771-2870. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.


Job Reference #:


Company info

Arizona Department of Economic Security
Website :

Company Profile
The Arizona Department of Economic Security (DES) is Your Partner for a Stronger Arizona. Mission: The Arizona Department of Economic Security makes Arizona stronger by helping Arizonans reach their potential through temporary assistance for those in need, and care for the vulnerable. Values: Accountability – We commit to excellence, innovation and transparency. Integrity – We are trustworthy, honest and reliable. Respect – We appreciate each other, and value those we serve. Teamwork – We collaborate with humility, and partner with kindness. Diversity – We respect all Arizonans, and honor those in need.

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