US Department Of Homeland Security Customs And Border Protection
Who May Apply:
Open to all U.S. Citizens. This announcement will be utilized to fill positions through the Direct Hire Authority.
View of terms in this announcement.
This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Springfield, VA.
Visit to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the Rest of United States pay table.
Joining the Customs and Border Protection Office of Information and Technology will allow you to use your expertise developing, implementing and ensuring compliance of IT solutions. This position starts at a salary of $134,789 (GS-15, Step 1) to $164,200 (GS-15, Step 10). Apply for this exciting opportunity to strengthen Homeland Security.
In this Supervisory Information Technology Specialist (APPSW) position, you will be a key member of Homeland Security professionals responsible for leadership and supporting the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software for CBP organizations. Typical work assignments include: Analyzing information to determine, recommend, and plan the development of a new application or modification of an existing application
Approving the design of systems that meet current and future business needs; enhancing and optimizing new and existing software
Making recommendations based on trends in emerging technologies for enhancements to software and hardware solutions to enhance customer experience
Providing supervisory and administrative guidance to subordinates.
25% or less - You may be expected to travel for this position.
Job family (Series)
Conditions of Employment
You must be a U.S. Citizen to apply for this position
Males born after 12/31/1959 must be registered with Selective Service
Primary U.S. residency for the last three years (additional details below)
You may be required to pass a background investigation and/or polygraph
You may be required to pass initial and random drug testing
Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.
You qualify at the GS-15 level if you possess one (1) year of specialized experience at the GS-14 level or equivalent performing duties directing the implementation of high-level IT applications software requirements; defining the scope of IT applications software plans and policies; leading a multi-functional development project in software analysis, design,development, and implementation for a new system or a major enhancement to an existing system; leading IT applications software development efforts to identify and correct weaknesses in critical performance parameters; and resolving critical IT applications software issues affecting the configuration of the IT infrastructure.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 05/22/2018.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit .
If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for at least three years prior to applying to this announcement: Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);
Worked for the United States government as an employee overseas in a federal or military capacity; or
Been a dependent of a United States federal or military employee serving overseas.
Exceptions may be granted if you provide complete state-side coverage information regarding participation in Study Abroad programs, overseas church missions, or state-side addresses of anyone who worked or studied with you overseas. You must provide information and related documentation at the time of application.
All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found . To be considered under CTAP/ICTAP, you must have knowledge, skills , abilities and/or competencies as defined under How You Will Be Evaluated section of this announcement which clearly exceed the minimum qualification and any applicable basic requirements for the vacancy. In addition, you must submit the supporting documents listed in the Required Documents section of this announcement.
This job does not have an education qualification requirement.
Supervisory Probationary Period:
You may be required to serve an 18 month probationary period upon appointment and complete a supervisory training course within 12 months of assignment.
All newly appointed, permanent GS-15 Senior Managers are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include five (5) weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.
This position is not covered under the bargaining unit.
CBP uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about including your rights and responsibilities.
Every individual receives a fair opportunity throughout the federal recruitment and hiring process. Learn more .
Follow U.S. Customs and Border Protection on Twitter
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
This position is being filled under a Direct Hire Authority. You will be evaluated based on your resume, supporting documentation and responses to the job questionnaire. All applicants who meet minimum qualifications and any basic requirements applicable to this position, will be forwarded to the hiring manager for consideration and may be called for an interview.
In accordance with the Direct Hire Authority, rating and ranking questions will not be used. However, candidates must have the following competencies or knowledge, skills, and abilities to successfully perform this job: Mastery of and skill in applying, application software design and systems engineering theories, concepts, and methods
Mastery of and skill in applying oral and written communication techniques, project management principles, and methods
Knowledge of IT security concepts, standards, methods and the interrelationships of multiple IT disciplines
Ability to technically and administratively supervise individuals working on the development, adaptation and implementation of new technologies and applications and other high level IT functions
Veterans preference does not apply to selections made using the Direct Hire Authority. Veteran candidates will be considered along with all other applicants who apply.
Background checks and security clearance
A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. Your resume must be in English and must include your job titles and a detailed description of your duties and the dates you performed them (MM/DD/YY), as well as your hours per week for each position listed. Your resume should also contain your full name, address, phone number, email address, and salary. NOTE: Resumes stored on USAJOBS will not automatically carry over to this announcement. You must upload your resume and any other applicable supporting documentation.
Your responses to the job questionnaire:
Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)?
You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a current (or last) performance rating of record of at least fully successful or equivalent; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee?
Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title
Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
Beginning and ending dates of appointment
How to Apply
Please upload your resume under Resume and your transcripts (or applicable certifications) under Transcripts. Documents uploaded under Resume and Transcripts will be sent to the hiring official for review. Any additional supporting documents mentioned above should be uploaded under Other documents. Other documents may not be applicable for each applicant, but should be utilized if you are submitting veterans documents, CTAP/ICTAP supporting documents or SF-50s.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information visit . will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
To begin your online application, click Apply Online
to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation. Please see the Required Documents section below for additional information. All application materials, including transcripts, must be in English.
If you are unable to apply online or need to submit a document you do not have in electronic form, visit for more information regarding an Alternate Application process.
Applications and supporting documentation will not be accepted by mail or email.
The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM Eastern Time on 05/22/2018.
It is your responsibility to verify that any information entered or uploaded is received and is accurate.
Human Resources will not modify or change any part of your application. If a document is not legible, you will not be able to view it in your application and you must again upload it by the closing date.
Agency contact information
CBP Hiring Center
Office of Information and Technology
CBP Hiring Center
5600 American Boulevard
The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.
Once the job opportunity announcement has closed, we will refer all minimally qualified applications to the hiring manager for further consideration and interviews. You will be notified by email when applications have been reviewed and referred to the hiring manager for consideration. Stay informed of changes to your application status by signing up for automatic email alerts with your . We expect to make a tentative job offer within 60 days after the close of the announcement. If you are selected, we may conduct a suitability/security background investigation.
Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.
If you receive a conditional offer of employment for this position, you will be required to complete an (Declaration for Federal Employment), and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about or
Legal and regulatory guidance
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
CBPis one of the Department of Homeland Security’s largest and most complex components, with a priority mission of keeping terrorists and their weapons out of the U.S. It also has a responsibility for securing the border and facilitating lawful international trade and travel while enforcing hundreds of U.S. laws and regulations, including immigration and drug laws.