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Job Details

Tax Office Manager

Austin, TX

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Job Summary
Oversees the management, operating functions and staff contained within multiple tax units of a complex tax office program area. Duties require results-oriented leadership in accordance with state, federal and local laws, policies and procedures.

This is a job classification within the Management job family.  Responsible for tactical planning of area  of responsibility with varied procedures in a constantly changing environment.   This classification may require a flexible work schedule in order to meet the needs of the department.
Duties and Responsibilities
• Oversees management, operating functions and staff within multiple tax units of a complex Tax office programmatic area. Assists with the development of resource and strategic plans for the department.
• Plans, evaluates, establishes and implements policies.  Develops procedures to ensure maximum productivity.  Researches, monitors and ensures compliance with constantly changing legislative mandates, regulations, reporting requirements and directives that affect the area of responsibility. 
• Manages, delegates, coordinates, monitors and evaluates work of subordinate supervisors and technical staff. Works closely with unit supervisors to develop formal performance reviews forstaff. Hires, trains and disciplines staff. Recommends  performance increases and disciplinary actions, including dismissals.  Handles and resolves personnel management issues and develops program performance measures.
• Performs the most complex administrative tasks to achieve  department objectives.  Performs highly technical analysis: collects, analyzes, researches, and audits data -. Compiles and prepares complex and technical documents and reports.  Assists in preparing budget documents. 
• Evaluates operations and makes recommendations for continuous improvements. Develops strategies to address program requirements.   Serves as a subject matter expert, represents the department and acts as a liaison with other agencies. Responds to difficult inquires and complaints. Performs other job duties as assigned.
Minimum Requirements
Education and Experience:
Bachelor's degree in Public Administration, Business Administration, Business Management, Government, Political Science or a directly related field AND five (5) years of professional experience with broad management support in areas relating to budgeting, purchasing, human resources, customer service, auditing,  and records management in a high-volume, high-profile customer service organization, including three (3) years of mid to senior level management experience. 
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
State accreditation as Professional County Collector within two years.
National accreditation as Certified Elections Registration Administrator within two years.
Master's  degree  in  Public  Administration,  Business  Administration,  Business  Management,  Government,  Political Science or a directly related field. 

Knowledge, Skills, and Abilities:
Knowledge of:
• Management and supervisory practices and techniques
• Strategic planning and production-related project management
• Management of databases and automated information system hardware and software applications
• Federal, State, Local and County laws, rules, regulations and guidelines
• Policies, practices, procedures and terminology of assigned function
• Legal filing, reporting requirements and research procedures
• Accounting, purchasing and budgetary theory, principles and practices
• Computer equipment to include word processing, spreadsheets, databases, presentation, automated systems, and related software applications
• Conventional business letter writing, grammar and punctuation, and report preparation
Skill in:
• Supervising others, including team building
• Evaluating programs and personnel
• Explaining complicated technical problems in simple non-technical language
• Problem-solving and decision-making for developing effective solutions
• Conflict resolution and community relations
• Effective verbal and written communication including public speaking
Ability to:
• Direct, motivate, train, develop and evaluate supervisors and staff.
• Plan, organize and effectively direct projects.
• Develop and implement new and innovative ideas.
• Work on a wide variety of tasks simultaneously and produce timely and tangible results.
• Analyze and interpret complex policies, regulations and procedures.
• Set priorities for a tax office program.
• Identify and resolve problems.
• Establish and maintain effective working relationships with departments, representatives of outside agencies and providers, other County employees and officials, and the public.
• Monitor program budget and make recommendations. Perform in a stressful environment while maintaining a professional demeanor

Work Environment & Other Information
Physical requirements include the ability to lift, carry and set up equipment up to 10 - 25 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.  Subject to working after-hours, weekends and holidays, outdoors in hot, cold, humid, windy or dry conditions. Subject to standing for long periods of time, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting, to perform the essential functions.
This job description is intended to be generic in nature.  It is not necessarily an exhaustive list of all duties and responsibilities.  The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Two (2) positions available
Hours: 8:00 AM to 5:00 PM Monday through Friday

Location: 5501 Airport Blvd. Austin

Department: Tax Collector

Criminal Background Check Required
Employment at **MEMBERS ONLY**SIGN UP NOW***. comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.
2018 **MEMBERS ONLY**SIGN UP NOW***. Benefit Guide
In this valuable benefit resource guide
you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to **MEMBERS ONLY**SIGN UP NOW***. Employees and Retirees.
Credit Union
Employees may join the **MEMBERS ONLY**SIGN UP NOW***. Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.
Deferred Compensation
Employees may enroll in a tax- free sheltered investment plan through payroll deduction.
Direct Deposit
Employees may sign up for direct bank deposit.
Employee Assistance Program
**MEMBERS ONLY**SIGN UP NOW***. provides a confidential counseling and referral service free of charge to county employees and their family.
Employee Organizations
Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.
Employee Health & Wellness Clinic
Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.
An average of eleven paid holidays are designated by the **MEMBERS ONLY**SIGN UP NOW***. Commissioners Court at the beginning of each fiscal year.
Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.
A limited number of assigned parking spaces are available to employees in the Courthouse Complex.
Personal Holidays
Full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:
January – March
3 personal holidays
July - September
1 personal holiday
April - June
2 personal holidays
October - December
New employees are eligible to take personal holidays after 90 days of employment. Retirement
**MEMBERS ONLY**SIGN UP NOW***. is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.
Sick Leave
Employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.
Tuition Refund
Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.
Based on years of county service, full-time employees earn vacation time at the following rates:
0 to 5 years
4.0 hours per pay period
6 to 10 years
4.5 hours per pay period
11 to 15 years
5.0 hours per pay period
16 to 20 years
5.5 hours per pay period
21 plus years
6.0 hours per pay period
Part-time employees earn vacation leave on a pro-rated basis. Workers' Compensation
The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.
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700 Lavaca Street, Suite 420
Austin, Texas, 78701
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