Georgia Department of Transportation
: Under direct supervision, performs a wide range of office administration duties for assigned functions or program areas, duties may be complex in nature and may involve access to confidential information. May research, investigate, and/or resolve program data or issues. Draft documentation, reports, or presentations. Represents program or unit, provides information and assistance to internal and external customers.
JOBS PECIFIC DUTIES
: Performs a variety of clerical functions/processes for an office or unit. Clerical duties may include document examination, licensing, purchasing, and vendor management, compiling evidence, drafting contracts, developing operating procedures and research, or a similar level of work. May serve as lead worker and/or supervise lower level staff.
POSITION SPECIFIC DUTIES:
The position serves as the Customer Service Representative at a Districts front office desk, greeting and assist customers, and routing incoming calls, and correspondence to the appropriate offices.
The selected candidate must meet the advertised minimum qualifications to include State Entry Qualifications as well as Agency Specific Minimum Qualifications
STATE ENTRY QUALIFICATIONS:
Associate's degree from an accredited college or university.
OR Two years of related experience.
AGENCY MINIMUM QUALIFICATIONS:
Two years' experience performing general office work to include duties such as secretarial, clerical, automated communication equipment usage, computer usage, accounting, and/or business management.
Demonstrated experience in computer skills.
Demonstrates proper telephone etiquette.
Ability to conduct limited research to answer customer's questions.
Ability to maintain routine clerical records.
Ability to maintain and update filing, inventory and mailing system.
Ability to perform basic bookkeeping.
Ability to prepare all related reports.
Ability to operate all office machines.
AGENCY PREFERRED QUALIFICATIONS:
Two years' experience in coordinating a program, administrative, or technical operation requiring advanced knowledge of program operations, policies, and procedures.
Demonstrated experience in customer service
AGENCY SPECIAL QUALFICIATIONS:
Two years of extensive customer service experience.
One or more years' experience in utilizing a postage meter and with preparing parcel for shipping
Experience with maintaining a customer service database
IMPORTANT INFORMATION FOR ALL GDOT JOBS
The interview is just one part of the overall selection process and is not the only criteria used to make the final selection. In addition to the interview, the final selection is based on the applicant's work history and performance (documented in HR and/or Office files), PeopleSoft/employee status (i.e. rehire code), employee performance reviews, personnel file review (HR & Office Files), criminal background check, employment reference checks (including references and commendations from Managers and other relevant documentation) and, for supervisory positions, demonstrated leadership skills based on past and current work history will be considered.
Good Employment Standing:
In accordance with the Interview and Selection Process (ISP), an applicant must have no active disciplinary actions to be in good employment standing. Actions that may disqualify an applicant include letters of reprimand (active for 12 months after issuance date); suspension without pay or disciplinary demotion (active for 12 months from the effective date); Performance Improvement Plans (PIP) and Leave Restriction Plans (active until 12 months after the date of conclusion). In addition, an employee must have an overall ePerformance rating score of three (3) or higher on their most current evaluation. Please note that Memorandums of Concern are not considered disqualifying factors. Human Resources may remove any employee from consideration for selection who is pending a disciplinary action; however, if the action is resolved in the employee's favor, he or she will be allowed to compete.
THIS IS AN INTERNAL AND EXTERNAL JOB ANNOUNCEMENT
THIS IS AN UNCLASSIFIED POSITION.
THE SELECTED APPLICANT FOR THE POSITION WILL BE SUBJECT TO A REFERENCE CHECK AND CRIMINAL BACKGROUND CHECK, WHERE APPLICABLE
PLEASE INCLUDE ALL RELEVANT JOB INFORMATION ON THE APPLICATION FOR
CONSIDERATION. ALL APPLICATIONS WILL BE PRESCREENED.
UPON PROMOTION, THE SELECTED CANDIDATE WILL RECEIVE 10% or THE GDOT JOB SPECIFIC MINIMUM SALARY, WHICHEVER IS GREATER.
THE GEORGIA DEPARTMENT OF TRANSPORTATION IS AN EQUAL OPPORTUNITY EMPLOYER
Associate's degree from an accredited college or university OR Two years of related experience.
Georgia Department of Transportation
Website : http://www.dot.ga.gov
The Georgia Department of Transportation (Georgia DOT) consists of approximately 4,300 employees under the leadership of Commissioner Keith Golden, P.E. Georgia DOT plans, constructs and maintains Georgia’s state and federal highways. We’re involved in bridge, waterway, public transit, rail, general aviation, bike and pedestrian programs. And we help local governments maintain their roads