DEPARTMENT OF PUBLIC HEALTH
TRANSFER OPPORTUNITY ANNOUNCEMENT
5050 Commerce Drive
Baldwin Park, CA 90022
Essential Job Functions
The position allocated to this class reports to the Chief EHS of the Quality Assurance Program and duties are not limited to:
Provides technical judgment and review in the handling of complaints in the Customer Call Center via DPH-email, on-line portal, voicemail, and when addressing constituents' concerns.
Performs specialized tasks to ensure proper handling of complaints by Customer Call Center staff.
Conducts confidential complaint investigations from operators and citizens of Los Angeles County regarding quality of inspections, establishment scoring and grading, consistency, uniformity, abuse of legal authority, maladministration, and the handling of complaints by the Customer Call Center staff.
Performs field standardization and audits to ensure uniformity in the application of legal authority, and policies and procedures of the Department.
Performs office reviews to ensure uniformity in the application and adherence to Departmental policies and procedures, and to identify and recommend Program efficiencies throughout Environmental Health.
May assist in the training of customer service and distribution of information to EHS III's regarding issues that arise during standardization testing, or audits.
Performs advanced technical judgment and review, and performs the more complex and sensitive assignments on behalf of the program supervisors.
Performs special studies of public health laws and ordinances by comparing Federal, State, and local codes in consultative areas as directed by management.
Writes comprehensive and detailed reports delineating the results of investigations, audits, and reviews.
Maintains confidentiality of sensitive issues that are investigated.
Must carry a valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential job functions.
Required to lift and carry up to 25 pounds frequently.Must be able to write complete comprehensive inspection reports daily; must be able to bend, kneel, crawl, stoop, climb stairs/ladders, sit, twist, stand, walk, reach above shoulder, grasp, push and pull, to carry-out core essential job functions at various locations throughout the County.
Perform other duties as assigned by supervisor or designee.
Must currently be a permanent Los Angeles County employee who holds the payroll title of Environmental Health Specialist III.
Have effective verbal and written communication skills.
Must be self-motivated.
Be able to work independently and as a team-player.
Have a positive attitude.
Be flexible in work assignments.
Have strong organizational and administrative skills.
Be able to prioritize assignments and meet deadlines.
To be considered email the following information to
Request for Lateral Transfer form
Last two (2) performance evaluations
Timesheets covering the last twenty-four (24) months
Environmental Health - Administrative Liaison Unit
LOS ANGELES COUNTY
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About Los Angeles County
With a population of over ten million people, the County of Los Angeles has more residents than any county in the nation, and within its boundaries are 88 cities. It is rich in cultural diversity and home to world renowned museums, theaters, the nation’s motion picture industry, major universities, and numerous five-star restaurants. The mountains, deserts, and the beautiful Pacific Ocean, along with some of the world’s finest urban recreational attractions, are freeway close.
The County is governed by a five-member Board of Supervisors (Board) who are elected on a non-partisan basis and serve four-year staggered terms. As the governing body, the Board serves as both the executive and legislative authority of the largest and most complex county government in the United States. There are 34 appointed department heads that report to the Board. There are also three elected officials (Assessor, District Attorney, and Sheriff) for a total of 37 major administrative units or departments that currently serve the needs of the County’s residents.
Selected by Forbes Magazine as one of America’s Best Employers of 2016, the County’s annual budget for fiscal year 2016-2017 is $29 billion, with funding for approximately 108,000 positions to serve its diverse population.