Department Of Veterans Affairs Veterans Benefits Administration (VBA)
$43,932.00 to $57,110.00
Open & closing dates
$43,932 to $57,110 per year
Pay scale & grade
5 vacancies in the following location:
Relocation expenses reimbursed
This job is open to
Students & recent graduates
Clarification from the agency
This vacancy announcement is open to Recent Graduates who have completed a qualifying degree within the previous two years. Note: Veterans who were precluded by their military service obligation from meeting this requirement will have 2 years upon release or discharge from military duty, however eligibility will not extend beyond 6 years from degree completion.
This announcement is being limited to the first 100 applications received. The announcement will close either on the published closing date (Tuesday, March 6, 2018) at 11:59pm (EST) or on the day when the number of applications reaches 100 at 11:59pm (EST), whichever comes first.
This vacancy is being recruited under the Pathways Recent Graduate Program. The Pathways Recent Graduates Program provides developmental opportunities for participants to be non-competitively converted to a permanent career-conditional or term position once the recent graduate completes all requirements of the program. This program is designed to last for one year. After successful completion of the program requirements, the individual may, at the agency's discretion, be converted to a term or permanent appointment. Conversion to a Permanent career conditional or Term position is not guaranteed. However, in order to be eligible for conversion to a permanent or term position, Recent Graduates must:
Be a U.S. Citizen
Meet VA requirements as specified in the Participation Agreement
Meet the OPM Qualification Standard for the position the Recent Graduate may be converted to
Maintain acceptable performance as described in VA's approved performance management system
Receive favorable recommendation by an official of VA
?For more information on this program, please visit https://www.mycareeratva.va.gov/pathways-va.
The Veterans Service Representative (VSR) works as an employee in the Veterans Service Center. The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to veteran describing the decision and the reason for it.
Work Schedule: 730-1600
Telework: Available upon attainment of journey level status.
Virtual: This is not a virtual position.
Position Description/PD#: Veterans Service Representative (Pathways Recent Graduate Program)/37300A/37301A/37233A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-7/9/10.
Learn more about this agency
The incumbent works within a team environment
Serves as a counselor or advocate for VA claimants providing information about a broad range of benefits and assisting with applications for VA benefits and services
Serves as a legal technician gathering requisite evidence from medical, military, community and other sources to support benefits determinations
Serves as a decision maker weighing the evidence and applying the controlling laws and regulations
Uses computer systems to enter appropriate data to generate accurate benefit payments, control pending issues or schedule future actions, releases completed and correct notifications of benefits determinations
Occasional travel - You may be expected to travel for this position.
Job family (Series)
0996 Veterans Claims Examining
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
The entire duration of this appointment is a trial period.
Subject to background/security investigation
Required to take the VSR skills certification test at the GS-10 level.
Required to attend an 8 week training session, which may require travel.
Recent Graduates legally permitted to work in the U.S.
Must be willing to relocate to the Portland, OR area.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/06/2018.
.Because this position is being recruited under the Pathways Recent Graduate program, a transcript must be submitted with your application. To be eligible applicants must be a Recent Graduate who has completed, within the previous two years, a qualifying degree from a qualifying institution. Veterans unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience in one or more of the following: (1) Interpreting or applying laws, (2) Reviewing evidence for adequacy of documentation, (3) Researching routine issues to resolve discrepancies, and/or (4) Making decisions based on written rules, regulations, or laws. Examples of specialized experience would typically include, but are not limited to: Processing claims for insurance company or pension programs;
Making loan determinations;
Applying regulations such as quality control;
Human Resources duties, such as making determinations of qualifications.
OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have One full year of graduate-level education;
A bachelors degree with Superior Academic Achievement (SAA). SAA is based on a GPA of 3.0 or higher out of a possible 4.0; class standing in the upper third of graduating class; or election to membership in a national scholastic honor society.
Combination: A combination of specialized experience as described in 1 and GRADUATE education as described in 2 which totals at least one year. [To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 18. Add the two percentages. The total percentage must equal at least 100% to qualify.]
You will be rated on the following Competencies for this position: Ability to interpret and analyze material and make well-justified decisions from the analysis;
Skill in writing that reflects organization of subject matter and support for your position and conclusions;
Ability to effectively communicate orally with people of varying background;
Ability to effectively work with others in a team environment; AND
Ability to determine priorities and successfully balance conflicting demands.
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work normally is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, or folders. The incumbent may also be required to push or pull a cart from one area to another.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html
. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Selected applicants will be required to complete an online onboarding process.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the Who may apply eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions
If you are unable to apply online view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Public Trust - Background Investigation
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist
to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Other Veterans Document
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
To receive consideration, the complete application package must be submitted by 11:59pm (EST) on Tuesday March 6th 2018 or 11:59pm (EST) on the day 100 applications have been received, whichever comes first.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/06/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10139928
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login
, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
Portland Regional Benefit Office
100 SW Main Street, Floor 2
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
Department Of Veterans Affairs Veterans Benefits Administration (VBA)
Website : http://benefits.va.gov/benefits/
Mission Statement To fulfill President Lincoln's promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s veterans. VA Core Values and Characteristics Core values describe an organization's culture and character and serve as the foundation for the way individuals in an organization interact with each other and with people outside of the organization. The Department of Veterans Affairs Core Values and Characteristics apply across the entire VA enterprise.