U.S. Department of Veterans Affairs - Agency Wide
$36,543.00 to $47,508.00
Open & closing dates
$36,543 to $47,508 per year
Pay scale & grade
11 vacancies in the following location:
Relocation expenses reimbursed
This job is open to
U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.
This job is also open in another announcement to:
Internal to an agency
OUR MISSION: To fulfill President Lincoln's promise - To care for him who shall have borne the battle and for his widow, and his orphan - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
This position is also posted for VA employees. Please refer to Vacancy announcement number: IMP-10126636-18-SLT
The duties described here are at the full performance level for Medical Support Assistant GS-5. At this level, the MSA performs a full range of duties. The MSA is responsible for:
Processing admissions, discharges and transfers for inpatients.
Consolidating patients records upon admission, transferring, authorized and unauthorized absences, discharges and death;
Processing medical release of information requests that pertain to the patient's current hospitalization;
Verifying orders and notifying nursing staff or STAT and emergency orders;
Maintaining daily patient censes; scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines;
Processing all emergency and non-emergency transfers to other VA facilities or private hospitals;
Performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Learn more about this agency
Additional duties at this level include but are not limited to:
Demonstrating Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude towards patients, co-workers and the public.
Providing front-line assistance to customers with questions and concerns.
Identifying Customers' Concerns. Applying discernment and sensitivity when performing tasks required
Resolving issues accurately and timely. Facilitating any necessary follow-up so as to ensure satisfactory resolution.
Operating Computerized Programs. Utilizes computerized programs and databases in order to enter,modify and retrieve sensitive information and various data into or from electronic medical records, scheduling system, and/or reporting formats.
Utilizing such programs and databases to make appointment in a clinical setting.
Maintaining patient confidentiality with written and verbal information, per HIPPA requirements.
Applying Knowledge of Medical Terminology in the particular clinical service area supported,
Demonstrating basic knowledge of the associated medical terminology sufficient to be able communicate effectively with both professional and nonprofessional employees in a variety of occupations and at various levels of responsibility.
Working in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordination work.
Complying with Employee Education requirements by completing mandatory annual assignments through the Talent Management System (TMS) and complying with other training or education requirements as determined by the supervisor.
Work Schedule: 7:30am-4:00pm, 3:30pm-12:00am, 12:00am-8:00am; All work schedules may include weekends. The hiring official will determine the work schedule for those candidates that are selected at the time of tentative offer. Candidates who decline tentative offers will no longer be considered under this vacancy/job posting.
Financial Disclosure Report: Not required
Job family (Series)
0679 Medical Support Assistance
Conditions of Employment
You must be a U.S. Citizen to apply for this job
Designated and/or random drug testing may be required
Selective Service Registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to a background/security investigation
Must be proficient in written and spoken English
Physical Requirements: Light lifting (under 15 lbs); light carrying (under 15 lbs); reaching above shoulder; use of fingers; both hands requited; walking (up to 2 hours); standing (up to 8 hours);
Physical Requirements (continued): ability for rapid mental and muscular coordination simultaneously; near vision correctable at 13 to 16 to Jaegar I to 4; far vision correctable in one eye to 20/20 and to 20/40 in the other;
Physical Requirements (continued): ability to distinguish basic colors; ability to distinguish shades of colors; hearing (aid permitted). Work may be performed around excessive noise (intermittent); working alone.
Selected applicants will be required to complete an online onboarding process.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
Education. One year above high school; or
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
English Language Proficiency. MSAs must be proficient in spoken and written English
Preferred Experience: Please see the job duties that are listed in the duties section.
GS-5 MSA (Full Performance Level)
Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
References: Qualifications are based on the VA Handbook 5005/53 Part II, Appendix G45; Medical Support Assistant Qualification standard.
The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected from this vacancy announcement is a GS-5.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/
. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets
site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Background checks and security clearance
To apply for this position, you must provide a complete Application Package which includes:
Your fully completed and updated VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search
You must submit this document at the time of application. Applicants who do not submit an application prior to the closing date will not be considered.
If you are using education to meet the basic and/or grade level requirements you must submit your college transcript.
Your most recent SF-50 must be submitted if you are a current, federal government, civilian employee. Your SF-50 must include your current position title, pay plan/series/grade, tenure and the type of appointment (i.e. competitive/excepted). In some cases you may need to submit more than one SF-50. Please be aware that award SF-50's do not always include this pertinent information.
Your updated resume is required. Your resume must include:
Work experience for each paid or non-paid position held related to the job for which you are applying:
- Job title.
- Duties. (must be described in detail)
- Number of hours per week.
- Employer's name and address.
- Supervisor's name and phone number.
- Starting and ending dates of employment (month and year).
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist
to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/05/2018 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login
, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
(313) 576 - 1000
John D Dingell Department of Veterans Affairs Medical Center
4646 John R Street
Learn more about this agency
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the U
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
U.S. Department of Veterans Affairs - Agency Wide
Website : http://www.va.gov/
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.