Federal Deposit Insurance Corporation (FDIC)
$88,665.00 to $147,800.00
Open & closing dates
$88,665 to $147,800 per year
Pay scale & grade
Full-Time - Competitive Service,
Permanent - Permanent, Full-Time
1 vacancy in the following location:
Salt Lake City, UT
Relocation expenses reimbursed
This job is open to
U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.
This position is located in the Division of Information Technology, Salt Lake City Field Office of the Federal Deposit Insurance Corporation.
As an Information Technology Specialist (Field Office Representative), you are responsible for technology services and equipment at multiple FDIC Field Offices, one at which you reside (Salt Lake City, the Resident Office), and the other in Billings, Montana, which you visit periodically.
The work is normally sedentary and performed primarily in FDIC Field offices. Occasional work is performed in server rooms and wire closets to install hardware and cabling.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency
The IT Specialist (Field Office Representative) Duties include the following:
* Implement hardware, software, and network configuration;
* Monitor the operation and functions of the local area networks (LAN) within the Field Offices, to ensure integration with the Regional Office networks and other telecommunications systems;
* Coordinate specifications and procedures for installing renovations;
* Implement improvement programs; and
* Consult with clients regarding Information Technology (IT) services.
25% or less - .
Who May Apply
This job is open to…
All United States Citizens.
Applicants with status or those eligible under special hiring authorities, should apply under FDIC merit promotion announcement #2018-SF-B0005. However, if you desire consideration also under this public non-status announcement, you must apply to both. Status applicants are current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility.
Questions? This job is open to 1 group.
Job family (Series)
2210 Information Technology Management
Information Technology Specialist (It Specialist)
Conditions of Employment
High Risk Position - Background Investigation (BI) required.
Employee may be relocated to any duty location to meet management needs.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here
To qualify for this CG-13 position you must have one year of specialized experience equivalent to at least the grade 12 level in the Federal service. Specialized experience is:
* Troubleshooting Microsoft Software and Windows operating systems in an enterprise environment; and
* Troubleshooting wired and wireless networks that support Windows-based systems.
In addition to these qualification requirements, you must also have experience in all four of the following selective factors to qualify for this job.
* Installing or repairing Microsoft-compatible hardware, such as laptops (or desktops) and printers, in an enterprise environment;
* Imaging Windows-based workstations;
* Assisting clients with the use of Microsoft (MS) software;
* Assisting clients with remote access to a Windows-based corporate network.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined well qualified for this position. For more information: https://www.fdic.gov/about/jobs/jobs-ctap-ictap.html#ictap
If selected, you may be required to serve a probationary period.
To read about your rights and responsibilities as an applicant for Federal employment, click here
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination.
Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you must provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. Describe your experience in lay terms and relate it to the factors identified in each question. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Highly Qualified, Well Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans' preference will receive selection priority over non-veterans.
* Knowledge of IT platforms (WAN, LAN, desktop/laptop, wireless), hardware, software, operating systems, remote access, multifactor authentication, mobile technologies and services.
* Knowledge of computer hardware concepts such as computer architecture, computer communications systems, and peripheral devices.
* Ability to apply the principles, practices, and methods of customer relationship management, project control, information processes, and resource management.
* Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
* Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
* Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
* Problem Solving - Identifies problems, determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
To preview questions please click here
Background checks and security clearance
Public Trust - Background Investigation
VETERANS' PREFERENCE: If you are claiming veterans' preference, click here
. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents.)
INTERAGENCY TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information: https://www.fdic.gov/about/jobs/jobs-ctap-ictap.html#ictap
Optional Document: If you served in a similar position in the Federal Service at grade 12 or above, please submit a form SF-50 to document your specialized experience.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
How to Apply
To begin, click the Apply button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the Apply button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click Submit Application to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS
account and click on Applications tab. Click on the Position Title, and then select Update Application or Additional Application Information to continue.
You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: Received. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
25 Jessie Street
San Francisco, California
Learn more about this agency
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS
by signing in and selecting Application Status. Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations
or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.
Federal Deposit Insurance Corporation (FDIC)
Website : http://www.fdic.gov
The Federal Deposit Insurance Corporation (FDIC) is an independent agency created by the Congress to maintain stability and public confidence in the nation's financial system by: insuring deposits; examining and supervising financial institutions for safety and soundness and consumer protection; making large and complex financial institutions resolvable; and managing receiverships. Vision The FDIC is a recognized leader in promoting sound public policies, addressing risks in the nation's financial system, and carrying out its insurance, supervisory, consumer protection, resolution planning, and receivership management responsibilities.