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Job Details

Human Capital Consultant Employee Benefits

Company name
Corporation for National and Community Service

$85,000.00 to $100,000.00

Washington, DC

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Open & closing dates





$85,000 to $100,000 per year

Pay scale & grade

NY 3

Work schedule


Appointment type

Term - 2 Years


1 vacancy in the following location:

Washington DC, DC

1 vacancy

Relocation expenses reimbursed


This job is open to

Federal employees

Current or former competitive service employees, including:

Merit promotion

Career Transition (CTAP, ICTAP, RPL)


Family of Overseas Employee

Family members of a federal employee or uniformed service member who is, or was, working overseas.

Individuals with a disability

Military Spouses

National Guard & Reserves

Current members, those who want to join, or transitioning military members.

Native Americans

Native Americans or Alaskan Natives with a tribal affiliation.

The public

U.S. citizens, nationals or those who owe allegiance to the U.S., and excepted service employees.

Peace Corps & AmeriCorps Vista

Students & recent graduates



Announcement number


Control number





The Human Capital Consultant (Employee Benefits) provides technical expertise and advice to managers, employees and others on Corporation retirement and benefit issues and practices.

This Term Appointment will be for an initial period of 2 years, but may be extended up to 5 years total. This position may be made permanent without further competition.

As an employee on a Term Appointment, you will not acquire competitive status and you will not be covered by the agency's Interchange Agreement with the Office of Personnel Management, which allows for noncompetitive transfer from the Corporation for National and Community Service ( CNCS) to other agencies in the competitive service of the federal government. More information about interchange agreements can be found at


Established in 1993, the Corporation for National and Community Service (CNCS) is a federal agency that engages millions of Americans in service through its core programs -- Senior Corps, AmeriCorps, and the Social Innovation Fund -- and the national volunteer efforts through

As the nation's largest grantmaker for service and volunteering, CNCS plays a critical role in strengthening America's nonprofit sector and addressing our nation's challenges through service.

CNCS harnesses America's most powerful resource - the energy and talents of our citizens - to solve problems. We believe that everyone can make a difference and that all of us should try. From grade school through retirement, CNCS empowers Americans and fosters a lifetime of service.

Employer of National Service

As an Employer of National Service, CNCS is committed to providing job opportunities to national service participants. Accordingly, qualified AmeriCorps members (current and former), returned Peace Corps volunteers and other national service participants are encouraged to apply to our positions.

Learn more about this agency


Serves as the Corporation's subject matter expert and authority in all areas related to Federal Benefit and Retirement Programs;

Reviews Federal benefits laws to determine the overall scope and impact on the agency and its employees. Demonstrates expert knowledge of the rules, regulations, methods, practices and procedures related to all Federal benefits and retirement plans including but not limited to: Civil Service Retirement System (CSRS.); Federal Employees Retirement System (FERS); military and civilian deposits and re-deposits; Thrift Savings Plan (TSP); FEHB, FEGLI and Flexible Spending Accounts;

Makes recommendations and develops plans with the Deputy Chief Human Capital Officer (CHCO) to ensure effective implementation of new laws and policies;

Manages relationships with Federal Occupational Health and all external insurance, benefits, and retirement carriers, vendors and other external stakeholders;

Serves as primary liaison between employees and carriers and vendors. Initiates and coordinates actions related to benefits, retirement, FSA, and worker's compensation. Takes the lead on resolving discrepancies, problems, and delays;

Completes retirement calculations and analysis, and provides consultation to employees regarding eligibility, contributions, vesting options, and loan withdrawals as it relates to the management of retirement plans;

Researches complex cases relating to Federal retirement eligibility and administration and recommends changes in processes and procedures and recommends solutions;

Works closely with the Human Capital Assistant (Benefits) to ensure timely and accurate processing of benefits and retirement actions;

Maintains, revises, and creates Standard Operating Procedures (SOPs) and policies related to benefits and retirement administration, in coordination with the Deputy CHCO;

Stays abreast of industry trends and best practices, and conducts research related to benefits, wellness, services, and other areas and topics related to health and wellness in the workplace;

Creates and manages regular communications (e.g. Newsletters, Info Sessions, and SharePoint updates) aimed at employee education and awareness on benefits programs, health and wellness initiatives, Employee Assistance Program (EAP) and WorkLife programs and services, retirement, and benefits access. Takes lead on planning, coordination, and execution of open enrollment Health Fair during Open Enrollment and EAP and WorkLife events;

Processes benefit actions, awards and other related personnel actions into the Corporation's automated personnel system, the National Finance Center (NFC);

Acts as the Awards Program administrator for Length of Service Awards. Includes monitoring of length service and distributing of awards;

Collects, compiles, quality checks, analyzes, and summarizes retirement and benefits related human capital data. Works with managers to develop plans to meet organizational needs and assists supervisor in resolving complex human capital problems as it relates to retirement and benefits;

Conducts benefit information sessions for Entry on Duty and New Employee Orientations. Develops and presents retirement and benefits trainings to Corporation employees as needed;

Reviews incoming employee eOPFs for accuracy during onboarding process and conducts service computation date reviews; and

Other duties as assigned.

Travel Required

Not required

Supervisory status


Promotion Potential


Job family (Series)

0201 Human Resources Management



Conditions of Employment

You must be a United States Citizen

A 2-year probationary period is required for new Federal employees

Merit Promotion applicants must submit a SF-50 to verify Status and grade

Must be telework ready

If you are selected for this position, you will be required to satisfactorily complete a background investigation


Applicants must have one year of specialized experience comparable in scope and responsibility to at least the lower range of the NY-03 pay band, which would be at or equivalent to, the GS-11 level in the Federal Service. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes experience in all of the following areas: 1) Consulting and advising employees on the full realm of Federal retirement (CSRS and FERS) and benefits programs such as health benefits, life insurance, long term care, Thrift Savings Plan, and WorkLife programs; 2) Researching, interpreting and applying Federal laws, regulations, policies, and/or OPM guidelines related to employee benefits and retirement in order to respond to inquiries, provide guidance on complex issues, or assess their impact on human capital programs; 3) Processing benefits and retirement related personnel actions; and 4) Developing and/or delivering training, resources, and/or tools on benefits and retirement programs, policies and procedures.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience.

Such experience must be clearly documented in the applicant's resume.


Education cannot be substituted for or combined with experience to qualify for this position. Do not submit transcripts, training certificates, presentations, or other non-solicited materials as they will not be considered during the review process.

Additional information

If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

Veteran's Preference: If you are claiming 5-point or 10-point veteran's preference, you must submit documentation described below in Required Documents.

Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:

Employee Benefits

Oral Communication

Technical Competence

Written Communication

Important Note: Your resume must support your answers to the job specific questions. High self-assessment on the Occupational Questionnaire that is not supported by the information in your resume or supporting documents can/will result in elimination from further consideration. If you do not answer all of the job specific questions you will not be considered. Incomplete applications (resume and required supporting documents) will be considered ineligible.

Qualified applicants will be placed in one of the following three categories:

1 - Qualified Category - Meets the minimum qualification requirements as described in the Qualifications section of this announcement.

2 - Well Qualified Category - Meets the minimum qualification requirements and demonstrates proficiency based on the answers to the job specific questions.

3 - Best Qualified Category - Meets the minimum qualification requirements and demonstrates high level proficiency based on the answers to the job specific questions.

NOTE: Status candidates will be considered under the provisions of the Corporation's Human Resources system which allows for:

1) Non-competitive referral of lateral candidates; and

2) The separation of status and non-status applicants for referral purposes.

Status candidates will be referred on one selection list only, i.e., either merit promotion or non-competitive. Nonstatus candidates who are eligible for Noncompetitive referral, e.g. Peace Corps, VRA, etc., will be referred under Noncompetitive procedures only. For Noncompetitive categories, See Special Employment Consideration below under Other Information.

Background checks and security clearance

Security clearance

Public Trust - Background Investigation

Required Documents

Required Documents

Resume showing relevant experience (cover letter optional);

Veterans' Preference Documentation (DD-214, VA Letter, and SF-15 if claiming 10-point preference; DD-214 if claiming 5-point preference), if applicable;

For Merit Promotion Eligibility: SF-50, Notification of Personnel Action (must indicate tenure and position occupied), if applicable;

Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.



Review our benefits

How to Apply

How to Apply

To apply for this position, you must complete the occupational questionnaire

and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM Eastern Time on 02/26/2018.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,

, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the Agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

Angela An


(202) 606-6832



Corporation for National and Community Service

250 E Street SW

Office of Human Capital

Washington, DC


Learn more about this agency

Next steps

Once the occupational questionnaire is received, you will receive an acknowledgement email that your submission was successful, however, you must also include a resume and any other documents that are applicable to you under the Required Documents section of this vacancy announcement. After a review of your complete application is made, you will be notified of your status via email. Please be aware that emails could reside in your junk, bulk, or spam mail folder, depending on your filters. You will be notified of the final outcome.

Fair & Transparent

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job applicants

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations

or how to contact an agency.

Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.

Company info

Corporation for National and Community Service
Website :

Company Profile

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